Exam (elaborations)
APCO Module 4 Exam with correct Answers
- Course
- Institution
APCO Module 4 Exam with correct Answers
[Show more]
Content preview
APCO Module 4 Exam with correctAnswers
Explain iiwhy iiit iiis iiimportant iito iianswer iicalls iipromptly. ii- iiAnswers ii-Each iiring iiof iithe
iitelephone iiseems iilike iian iieternity iito iithe iicaller. iiThe iilonger iithe iicaller iiwaits, iithe
iimore iithey iislip iiinto iia iicrisis iistate.
Describe iiwhy iithe iitelecommunicator iishould iinever iiassume iimultiple iicalls iiregarding
iithe iisame iiincident iiare iiredundant iior iiirrelevant. ii- iiAnswers ii-New iicallers iimay:
- iihave iia iibetter iiview, iiunderstanding iior iiposition iiof iirelaying iiinformation
- iihave iimore iicurrent iior iimore iidetailed iiinformation
- iicalling iifrom iiinside iifire iiscene iiand iimay iibe iiin iidanger
- iireporting iia iicompletely iidifferent iiincident
Describe iithe iicall iiprocessing iitechniques iifor iidisplaying iiprofessionalism iiand
iicourtesy. ii- iiAnswers ii-- iiSpeak iidirectly iiinto iithe iitelephone iimouthpiece
- iiUse iiappropriate iitone iiand iimanner iiof iispeech
- iiShow iiinterest iiin iithe iicaller
- iiTake iicharge iiof iiconversation
- iiExplain iiholds, iipauses, iiand iidelays
- iiExplain iireferrals
- iiNever iiargue iiwith iithe iicaller
Define ii"pertinent iiinformation" ii- iiAnswers ii-The iiinformation iineeded iito iiget iiresponse
iiunits iito iithe iiincident iilocation. iiThe iiinformation iineeded iito iiprepare iithe iiresponse
iiunits iito iideal iiwith iiwhat iimay iiconfront iithem iiwhen iithey iiget iithere.
Describe iithe iipertinent iiinformation iithat iishould iibe iigathered iiunder iithe iicategory iiof
ii"where". ii- iiAnswers ii-Street iiaddress, iibusiness/building iiname, iisubdivision,
iilandmarks, iiother iiidentifying iiinformation iiand iicross iistreets.
Colors iiof iihouses/buildings, iicolor/make iiof iicars iiout iifront, iiresident's iiname, iigate
iicodes, iibuilding iiletters/numbers, iiindividual's iiapartment iinumbers
Explain iiwhat iiis iimeant iiby iithe ii"location iiwithin iithe iilocation." ii- iiAnswers ii-where iiat
iithe iilocation iior iiwithin iithe iiincident iiis iioccurring iisuch iias iiroom iinumber, iispecific
iiroom, iietc.
Describe iithe iipertinent iiinformation iithat iishould iibe iigathered iiunder iithe iicategory iiof
ii"what." ii- iiAnswers ii-Nature iiof iithe iiincident; iihelps iito iidetermine iiif iia iilife iithreatening
iior iimedical iisituation iiexists.
The benefits of buying summaries with Stuvia:
Guaranteed quality through customer reviews
Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.
Quick and easy check-out
You can quickly pay through credit card or Stuvia-credit for the summaries. There is no membership needed.
Focus on what matters
Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!
Frequently asked questions
What do I get when I buy this document?
You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.
Satisfaction guarantee: how does it work?
Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.
Who am I buying these notes from?
Stuvia is a marketplace, so you are not buying this document from us, but from seller millyphilip. Stuvia facilitates payment to the seller.
Will I be stuck with a subscription?
No, you only buy these notes for $10.49. You're not tied to anything after your purchase.
Can Stuvia be trusted?
4.6 stars on Google & Trustpilot (+1000 reviews)
79223 documents were sold in the last 30 days
Founded in 2010, the go-to place to buy study notes for 14 years now