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APCO Study Questions with correct Answers
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APCO Study Questions with correct Answers
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APCO Study Questions with correctAnswers
P.S.A.P iistands iifor? ii- iiAnswers ii-Public iiSafety iiAnswering iiPoint
Ethics ii- iiAnswers ii-involves iipersonal/professional iiorganization, iirules iiof iiconduct.
Professionalism ii- iiAnswers ii-Who iiyou iiare ii- iiinner iicharacter iiwhat iiyou iido ii- iibehavior
iiexhibited iiand iihow iiothers iiperceive iiyou.
What iiis iia iiPSAP? iiPublic iiSafety iiAnswering iiPoint ii- iiAnswers ii-a iifacility
iiequipped/staffed iito iireceive iiemergency iicalls iirequesting iipolice, iifire, iiEMS iiand iiother
iipublic iisafety iiservices iivia iitelephone iiand iiother iicommunication iidevices
The iithree iiprimary iifields iiof iipublic iisafety iicommunications iiare ii- iiAnswers ii-law
iienforcement iicommunications, iifire iiservice iicommunications iiand iiemergency iimedical
iiservices iicommunications
vital iiservices ii- iiAnswers ii-defines iithe ii(4)primary iifunctions iior iitasks iiof iipublic iisafety
iicommunications iisystems
Policy ii- iiAnswers ii-A iiguide iito iithinking.
Procedure ii- iiAnswers ii-A iiguide iito iiaction.
Non-verbal iicommunication ii- iiAnswers ii-does iinot iialways iirequire iiface-to-face iicontact.
Open iiended iiquestion ii- iiAnswers ii-A iiquestion iithat iicannot iibe iianswered ii"yes" iior
ii"no"
Restating iia iispeaker's iimain iipoints iiin iiyour iiown iiwords iiis iiapplying iithe iiactive
iilistening iitechnique ii( iireflecting iiwhat iithey iiare iisaying iiback iito iithem) iiof ii- iiAnswers ii-
paraphrasing
Reflecting iifeelings ii(active iilistening iitechnique) ii- iiAnswers ii-is iirepeating iiin iia iishort
iideclarative iistatement iithe iiemotions iior iifeelings iithe iispeaker iiis iicommunicating
Good iicustomer iiservice ii- iiAnswers ii-means iitreating iicallers iiwith iidiligence,
iiconsideration iiand iirespect
Emergency iicalls iimay iicome iiin iion ii- iiAnswers ii-administrative ii(non ii9-1-1) iilines
, A iiministerial iiduty ii- iiAnswers ii-is iian iiact iidone iiunder iithe iiauthority iiof iia iisuperior
iiwhich iiinvolves iiobedience iito iiinstruction.
VoIP ii- iiAnswers ii-is iitechnology iithat iiallows iiyou iito iimake iitelephone iicalls iiusing iithe
iiinternet.
VoIP iistands iifor ii- iiAnswers ii-Voice iiover iiinternet iiprotocol
Non-verbal iiattending ii- iiAnswers ii-an iiexample iiis iimaintaining iieye iicontact.
An iiaccurate iidescription iiof iiweapons iiis ii- iiAnswers ii-critical iiinformation iifor iiall iifirst
iiresponders. ii(not iijust iipolice iiofficers)
The iioperational iirelationship iibetween iitelecommunicators, iisupervisors iiand iimanagers
iiis iidefined iiby iithe iiPSAP's ii- iiAnswers ii-Chain iiof iiCommand
The ii"vital iiservices" iiof iia iipublic iisafety iicommunications iisystem iiare iito iiprovide
iicommunication iibetween iithe iiPSAP iiand ii- iiAnswers ii-The iiPUBLIC, iiAGENCY
iiPERSONNEL, iiOTHER iiAGENCIES iiand iiSUPPORT iiSERVICES
Active iiListening ii- iiAnswers ii-Demonstrating iian iiinterest iiand iiunderstanding iiin iiwhat
iiis iibeing iisaid iiby iistaying iifocuses, iiasking iiquestions, iilistening iifor iithe iimain iipoint
iiand iilistening iifor iithe iirationale iibehind iiwhat iiis iibeing iisaid.
Physically iisignalling iithat iiyou iiare iilistening iiis iiapplying iithe iilistening iitechnique iiof ii-
iiAnswers ii-Non-verbal iiATTENDING
Persistently iirepeating iithe iisame iiinformation iiwithout iichanging iithe iiwords iispoken iiis
iia ii- iiAnswers ii-technique iiused iiwith iihysterical iicallers
Risk iiManagement ii- iiAnswers ii-The iiprocess iiof iipreventing, iieliminating iior iimitigating
iiexposure iito iiadverse iicircumstances.
Liability ii- iiAnswers ii-The iilegal iiresponsibility iione iihas iifor iione's iiacts iior iiomissions.
Radio ii10 iiCodes ii- iiAnswers ii-are iiNOT iia iirequirement iifor iiall iiemergency iiincidents
CPIC iistands iifor ii- iiAnswers ii-Canadian iiPolice iiInformation iiCentre
QA/QI ii(Quality iiassurance/insurance) ii- iiAnswers ii-programs iiare iiused iiin iithe iiPSAP.
iiInclude iiactions iitaken iito iiensure iithat iistandards iiand iiprocedures iiare iimet iiand
iifollowed.
Video, iitext iiand iiother iidata iifeatures iiof iismartphones iiare ii- iiAnswers ii-posing iinew
iichallenges iito iiPSAP iito iiadapt iito iinew iitechnologies
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