APCO Telecommunicator Test Questions With Certified Answers
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APCO Telecommunicator
Institution
APCO Telecommunicator
APCO Telecommunicator Test Questions With Certified Answers
45 minutes after 8 pm in 24 hour or military time is - Answer-20:45
/.911 calls are selectively routed to the correct PSAP based on the MSAG - Answer-True
/.A conventional radio system allows for many talk groups to share the same...
45 minutes after 8 pm in 24 hour or military time is - Answer-20:45
/.911 calls are selectively routed to the correct PSAP based on the MSAG - Answer-
True
/.A conventional radio system allows for many talk groups to share the same
frequencies - Answer-False
/.A device that extends the range of radio communications is a - Answer-Repeater
/.A hold up call reported within a minute of the suspect fleeing the scene could be
classified as - Answer-Just Occured
/.A policy is a guide to action and a procedure is a guide to thinking - Answer-False, A
policy is a guide to thinking and a procedure is a guide to action
/.A process for supplying supplemental personnel equipment or other resources o assist
other agencies in time of need is referred to as - Answer-Mutual Aid
/.A program that helps telecommunicators properly categorize emergency EMS calls
and provide pre arrival instructions is - Answer-EMD (Emergency Medical Dispatch)
/.A question that can't be answered yes or no is an open ended question - Answer-True
/.A silent open line call must be considered a potential TTY call until proven otherwise -
Answer-True
/.A small computer terminal that permits data transfer between the response units and
the PSAP is a - Answer-MDT/MDC (Mobile Date Terminal/Computer)
/.A technology that allows you to make telephone calls using the internet is - Answer-
VoIP (Voice over Internet Protocol)
/.A telematics call that is similar to a 911 open call is an - Answer-Emergency Button
activation, No voice call
/.A terminal type device with keyboard and display used by deaf or hearing impaired to
communicate via telephone lines is - Answer-TTY
/.A transmitter and receiver mounted in a response vehicle is a - Answer-Mobile Radio
, /.Actions done where there are no hard and fast rules as to the course of conduct one
must or must not take are defined as - Answer-Discretionary Act
/.All non verbal communication requires face to face communication - Answer-False
/.An accurate description of weapons is critical info for response units - Answer-True
/.An observation is based on assumptions and an inference is based on facts. - Answer-
False, An observation is based on facts and an inference is based on assumptions
/.Car jacking is a combination of robbery and auto theft - Answer-True
/.Conference-in allows a telecommunicator to communicate directly with the telematics
subscriber reporting the emergency - Answer-True
/.Cordless telephones are considered part of the wireless telephone systems - Answer-
False
/.Demonstrating an interest and understanding in what is being said by staying focused,
asking questions, listening for the main point, and listening for the rational behind what
is being said - Answer-Active Listening
/.Domestic Violence calls present the highest potential risk for assault and battery
against response units - Answer-True
/.E911 systems enhance basic 911 systems by automatically providing the callers
telephone number and physical address - Answer-True
/.Emergency calls only come in on emergency lines - Answer-False
/.Emergency VoIP calls may come in over administrative lines - Answer-True
/.Ethics involves an individuals personal, professional, and organizational rules of
conduct - Answer-True
/.Failure to keep work related confidentiality could result in - Answer-All of the above,
Criminal/civil charges against dispatcher, Civil charges against agency
/.Fires in mobile homes, travel trailers, and camping trailers are classified as structure
fires - Answer-False, They are considered vehicle fires
/.Giving legal advice and/or personal opinions is part of a telecommunicators job -
Answer-False
/.Good customer service means treating callers with dilligence, consideration, and
respect - Answer-True
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