NHA - Certified Medical Administrative Assistant (
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NHA - Certified Medical Administrative
Assistant (CMAA) Study Guide AVTEC
Exam Question And Answers 2024
Computer Scheduling - correct answers✅Electronic
appointment book
Book Scheduling - correct answers✅Hard copy
appointment book
Wave Booking - correct answers✅Patients are
scheduled at the same time each hour to create short-
term flexibility each hour.
Modified Wave Booking - correct answers✅Wave
booking can be modified in a couple of different ways.
One example of this approach is to schedule two patients
to come at 9 a.m. and one patient at 9:30 a.m. This
hourly cycle is repeated throughout the day.
Double Booking - correct answers✅Two patients are
scheduled to come at the same time to see the same
physician.
Stream/time-Specific Scheduling - correct
answers✅Scheduling patients for specific times at
regular intervals. The amount of time allotted depends on
the reason for the visit.
, NHA - Certified Medical Administrative
Assistant (CMAA) Study Guide AVTEC
Exam Question And Answers 2024
Open Booking (tidal wave scheduling) - correct
answers✅Patients are not scheduled for a specific time,
but told to come in at intermittent times. They are seen in
the order in which the arrive.
Cluster or Categorization Booking - correct
answers✅Booking a number of patients who have
specific needs together at the same time of day.
Matrix - correct answers✅A grid with time slots blocked
out when physicians are unavailable or the office is
closed.
Template - correct answers✅A document with a preset
format that is used as a starting point so that it does not
have e recreated each time.
Screening System - correct answers✅Procedures to
prioritize the urgency of a call to determine when the
patient should be seen.
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