MGMT100 Exam Revision
Questions with All Correct
Answers
How can you reduce noise - Answer- playing ads at a time that kids would be in bed so
the message can be heard without noise or having a direct link to a website on an ad so
the customer isn't distracted
What is observable culture - Answer- the things you hear or see in a business culture /
enviornment e.g. floor layout , music , furniture , smells , uniforms
What is an example of observable culture in a company - Answer- twitter = you get free
yoga classes , feel meals , rooftop meetings , relaxed and modern office space
What is core culture - Answer- the underlying value that defines the company identity -
the core values e.g. collaboration , safety , innovation , trust , equality
What is an example of core culture in a company - Answer- if your core values were
health and safety and your manager wasn't wearing a hard hat on site then he wouldn't
be following through with the core culture
What is symbolic leaders - Answer- an individual who acts as a figure head
Who is an example of a symbolic leader - Answer- AIRNZ CEO Rob - would take a day
a month to do someone elses job to understand what it involves e.g. doing cabin crew
or baggage
What are stories - Answer- tales about events conveying core values e.g. histories told
and retold like Steve jobs and the history of apple
What are symbols - Answer- use of language to communicate important themes e.g.
logos
what are heroes - Answer- people who display core values and are singled out for
special attention e.g. bill gates and Microsoft
, what are rituals - Answer- a celebration of heroes and events , ceremonies and
meetings e.g. Friday night after work drinks , awards night , birthday parties
what are maslows 5 hierarchy of needs - Answer- physiological , safety , love and
belong , self esteem , self actualisation
what are physiological needs and an example at work - Answer- food , water warmth ,
shelter , job pay , air , rest , basic needs - having a tea break at work , warm working
conditions , reasonable hours
what are safety needs and an example - Answer- job security , freedom from violence
and war , safe working conditions , basic needs - medical benefits , safe work
environment
what are belong and love needs and an example - Answer- family , friends , social
interaction , community , coworkers , psychological needs - friendly coworkers ,
interaction with people , nice managers , feeling apart of a team
what are self esteem needs and an example - Answer- approval , recognition , feeling of
accomplishment , psychological needs - praise and recongition from manager ,
promotions , incentives , rewards
what are self actualisation needs and an example - Answer- self fulfilment , education ,
religion , personal growth , achieving full potential - creative and challenging work , job
flexibility , freedom
what are Herzbergs two factor theory - Answer- Hygiene and motivator
what does hygiene factors include - Answer- salary / pay , physical conditons and job
security - essential for motivation at work , if these factors are absent then It leads to job
dissatisfaction
what does motivator factors include - Answer- recognition , growth , meaningfullness of
work - providing a positive satisfaction and motivate employees
what is alderfers ERG theory - Answer- Existence , Relatedness and growth
what does existence mean for the ERG theory - Answer- physiological health , safety
and security needs
what does relatedness mean for the ERG theory - Answer- social connections and
interpersonal relationships , social status
what does growth mean for the ERG theory - Answer- personal growth , self esteem ,
meaningful work , development
