APCO PST Certification Exam Questions and Answers (100% Pass)
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Course
APCO
Institution
APCO
What does PSAP stand for?
Public Safety Answering Point
How is professionalism defined?
It is defined by who you are (inner character), what you do (behavior
exhibited), and how others perceive you (image projected).
What does ethics imply?
That it involves an individual's personal, profe...
What does the communications cycle entail? (hint: 6 componenets)
✓ - Sender
- Receiver
- Message
- Medium
- Context
- Feedback
What does active listening involve?
✓ Demonstrating an interest and understanding in what is being said
through staying focused, asking questions, listening for the main point
and listening for the rationale behind what is being said.
What is nonverbal attending?
✓ Physically signaling that you are listening.
Although TCs and callers are not face-to-face can TCs use nonverbal
attendings?
Master01 | October, 2024/2025 | Latest update
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