CVS Test Questions & Answers
2024/2025
Baby Food/Formula - ANSWERSWhich product must be pulled monthly from the shelves 60 days prior to
the expiration date?
Product expiration dates/lot #'s, Ingredients, Warning Labels, Instructions for use - ANSWERSWhen
labeling an item, which parts of the package are you not permitted to cover up?
Baby care, pain relievers, diet/nutrition, family planning, cold remedies/allergy - ANSWERSWhich
products must be pulled bi-monthly from the store 90 days prior to the expiration date?
Cosmetics, deodorant, hygiene, Eye care, first aid, feminine hygiene, film, first aid, foot care, home
diagnostics, NRT, Oral hygiene, skin care, stomach, vitamins, shampoo/conditioner/hair care -
ANSWERSWhich items are pulled weekly, 90 days prior to expiration?
Baby feeding, children's remedies, Dairy - ANSWERSWhich items have a Zero Tolerance Policy?
Nothing - ANSWERSWhat can you say to a person who walks in with a service animal?
1-877-CVS-2040 - ANSWERSWhat is the number for the CVS ethics line?
Blindness, soldier with PTSD, missing limbs - ANSWERSName three examples of people with disabilities.
Refusing service to a disabled person, isolating them from the other customers, harassing customers due
to their disability, asking them to leave at any time - ANSWERSName three examples of violations of the
ADA.
36 - ANSWERSHow many inches must be maintained in order to signify an acceptable pathway for
people with disabilities?
, F - ANSWERST or F: Garbage cans and other objects are allowed near the toilet.
When the customer is visibly struggling - ANSWERSWhen is the only time you may offer assistance to a
person with a disability?
T - ANSWERST or F: Federal law does NOT require service animals to have a vest, identification, or proof
to show that they are service animals.
Health codes - ANSWERSAllowing service animals into the store does not violate any known ______.
Page the manager - ANSWERSIf a customer is concerned or upset about the presence of a service
animal, instead of asking the disabled person to leave, you should _______.
Terminated - ANSWERSIf you sell an expired item on the Zero Tolerance list, or any expired item in
general, you will be most likely ______.
Old in the front, new in the back - ANSWERSWhat is the rule for product rotation?
Delivery day, price changes, push, stocking promo, planograms - ANSWERSWhen should product rotation
be completed?
In a Strongpak Box - ANSWERSWhere do you put outdated Sudafed?
CLS, Strongpak, trash - ANSWERSWhen you have to assess a damaged product, you must scan it through
the damage partition. Which three disposal options will then come up?
Ingredients, expiration dates, lot numbers, Warning label, Instructions for use, FDA facts panels -
ANSWERSOn any package, which items must ALWAYS be visible to the customer?
False; the package may not be perforated, damaged, leaking, etc whatsoever. - ANSWERSTrue or False: If
a package is only partially opened, it is still fit for sale.
