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AT&T Assessment Questions and Answers 100% Correct | New Update 2025
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AT&T Assessment Questions and Answers 100% Correct | New Update 2025
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AT&T Assessment Questions and Answers 100%Correct | New Update 2025
5 Key Behaviors - ANSWER 1. Welcome
2. Customers name
3. Undivided Attention
4. I can help you with that (positive attitude)
5. Sincerely thank (warm friendly goodbye)
AT&T 6 Experience Pillars (GURCET) - ANSWER 1. Greet
2. Understand
3. Recommend
4. Confirm
5. Educate
6. Thank
VPGA - ANSWER Voice Postpaid Gross Add
Prepaid Accounts - ANSWER OPUS and RQ4 must be used simultaneously
Post Paid Accounts - ANSWER Just OPUS, or if it is RQ4, it had to be paid in
cash
BYOD - ANSWER Bring Your Own Device (customer supplies phone)
, PRPO - ANSWER Protection per Opportunity (insurance attach rate)
CSAT - ANSWER Customer Satisfaction (Post-Sale review)
SP - ANSWER Sole Proprietor
CRU - ANSWER Corporate Responsibility User (business account)
IRU - ANSWER Individual Responsibility User (consumer with employer
discount)
BAN - ANSWER Billing account number (unique identifier)
FAN - ANSWER Foundation account number (business employee discount)
AGPO - ANSWER Accessory gross profit per Opportunity (accessory sales rate)
Opp - ANSWER Opportunities, new activation or upgrade
GP - ANSWER Gross Profit
Up - ANSWER (Upg/Upgrade) - new phone for existing line of service
MST - ANSWER my sales tool, building quotes, checking promotions
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