Exam (elaborations)
NAVTA EXAM QUESTIONS AND ANSWERS
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NAVTA EXAM QUESTIONS AND ANSWERS NAVTA EXAM QUESTIONS AND ANSWERS NAVTA EXAM QUESTIONS AND ANSWERS
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NAVTA EXAMDr. Smith visits a farm to perform vaccines and routine procedures on a horse. Which restraint
equipment should be used? - ANS Halter and lead
Which is an incorrect way to pick up a cat? - ANS Hold the front two legs and let the back legs hang free
Which is an example of psychological restraint? - ANS Tapping the head with a pen
Max the German Shepherd is at the clinic today for vaccinations. Upon entering the exam room the
veterinarian notices that Max has his ears back and is baring his teeth. What behavior is Max exhibiting?
- ANS Aggression
What is the primary concern when restraining a rabbit? - ANS If the rear legs are not held properly the
rabbit can break its back attempting to kick
A cat needs to be restrained to check vital signs. Less-is-more restraint has been tried, but more
restraint is needed. What is the term for the base of the neck where the skin is elastic and easy to grab
for increased restraint application? - ANS Scruff
What is this restraint tool? - ANS Basket muzzle
Which describes how a towel may be used best as a restraint tool? - ANS Wrap up an angry cat
When applying a gauze muzzle to an aggressive dog, which is an important consideration prior to its
application? - ANS Length of the gauze
,When restraining an irritated cat for jugular venipuncture, what technique is most effective? - ANS Tuck
the hind legs under your elbow with the front feet restrained in one hand and the head in the other
What must you always have control of when restraining a patient? - ANS Head and body
Which is the most appropriate type of restraint device for cows? - ANS Cattle chute
Which item is not a required part of the veterinary assistant uniform? - ANS Jewelry
When presenting an estimate to an owner in an exam room, which type of language is appropriate? -
ANS Medical terminology and layman's terms
When is it appropriate to take photos of patients for hospital use? - ANS Depends on hospital policy
When is it appropriate to use cell phones during work hours? - ANS Depends on hospital policy
The assistant helps with an outpatient vaccine appointment for a 10 week old bulldog puppy and thinks
the puppy is adorable. Which behavior is NOT acceptable? - ANS Post a selfie with the puppy on
personal social media
Mr. Williams has arrived for his dog Sam's vaccination appointment. While walking to the exam room,
Mr. Williams asks why the client who just left was crying. How should Mr. Williams' assistant answer the
question? - ANS Apologize and tell Mr. Williams that other patients cannot be discussed with clients,
friends, or those not involved with the case
The veterinary assistant takes a message from Mrs. Jones, along with her contact information, who
wants to know the results of Missy's lab work. Who should receive this message? - ANS Veterinarian
,Maddy, a new feline patient, has an appointment for vaccines. Her owner does not remember which
vaccines she has had. What information is needed before the assistant can call the previous veterinary
clinic to request vaccination records? - ANS Patient and owner name
A new patient presents for a dental cleaning. Proof of Rabies vaccine is required, which the owner does
not have. What protocol should be followed? - ANS Contact the previous clinic and request proof of
vaccination
The tone of voice is the second most important part of communication. When speaking with a client,
what tone of voice should be used? - ANS Even pitch and empathetic
Rocky, a 6 month old boxer, was neutered today at the hospital. His procedure is complete and his
owner needs to be contacted with an update. Which method of communication is most appropriate
when contacting an owner to provide an update? - ANS Phone
The veterinary assistant does not know the answer to a client's emailed question. What is the most
appropriate course of action? - ANS Print the email, consult with the veterinarian, and respond with the
information in a timely manner
Every interaction should show respect for the other person. Which action does not show respect? - ANS
Using closed gestures
The clinic has been treating "Hank", a Heeler mix, for eating garbage. The owner's mother, whose name
is not on the medical record, calls to find out what is going on with the dog. What information is she
given? - ANS Medical information can only be given to the owner
Which animal is most vulnerable to severe spinal cord damage when handled improperly? - ANS Rabbit
Which is the best way to handle a difficult client that is angry about their bill? - ANS Listen to their
complaint, sympathize with their situation and communicate the details of their bill
, Which defines ethics? - ANS The system of moral principles that determines appropriate behavior and
actions within a specific group
A co-worker is observed aggressively pulling on a dog with a slip leash until its front legs are up off the
ground and the dog flips over backward. What action should be taken? - ANS Report the event
immediately to the nearest supervisor or DVM
Jane is a veterinary assistant. At dinner she told her friend about her favorite patient Rex Jones that
came into the clinic for vomiting, and she shared the treatment that was performed. Jane is in violation
of which ethical practice? - ANS Confidentiality
Which scenario would be considered an unethical treatment of a hospitalized animal? - ANS Not
providing fresh water and food as ordered
The receptionist in the clinic has verbalized a religious belief of not being able to view a particular
species of reptile. Since the afternoon appointment is for this species, what can be done to
accommodate both the receptionist and the client? - ANS Have another employee serve the client with
the reptile
According to the Arizona State Statutes for Ethical Practices, who is the only person that can make
recommendations for a pet's care? - ANS Veterinarian
The veterinary assistant forgot to give medication to a hospitalized patient. It is 4 hours later than the
scheduled time. What should the assistant do? - ANS Explain to the veterinary technician or the
veterinarian what happed and seek their advice
A client has a 4-H chicken that is treated as a family member with a wound that needs antibiotic
therapy. What item required on the drug label may need to be explained to prevent the client from
becoming upset because of the human-animal bond with the bird? - ANS Drug withdrawal time for meat
and egg use
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