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AT&T & EDM Questions and Answers 100% Correct | New Update 2025
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AT&T & EDM Questions and Answers 100% Correct | New Update 2025
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AT&T & EDM Questions and Answers 100%Correct | New Update 2025
True or False: Current AT&T customers that are not on unlimited plans have to be
changed to a new unlimited plan at point of sale to take advantage of current
promotions - ANSWER True
True or False: A customer needs to be in store with their Government Issued ID in
hand in order for you to sign them up - ANSWER True
How many full billing cycles does it take for a customer's promotions to reflect on
their bill? - ANSWER 3
True or False: Wireless call back sales are permitted over the phone? -
ANSWER False
If an existing AT&T customer wants to upgrade their phone and take advantage of
the trade in promotions, do they have to pay off their existing phone? -
ANSWER yes
On the EDM program, can customers BYOD (bring your own device), meaning that
they switch a phone they already have to AT&Ts service? - ANSWER yes
True or False: Approved AT&T polos must always be worn in store - ANSWER
true
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