Zendesk Training Questions With Solutions
CX Trends -- Background "2020 changed everything. Stuck at home, customers flocked
online. Almost overnight, agents began operating apart. And companies scrambled to figure it all
out.
A company's success depends on their customer experience -- 3/4 t...
online. Almost overnight, agents began operating apart. And companies scrambled to figure it all
out.
A company's success depends on their customer experience -- 3/4 think of whether a company
does it well when making a purchase 1/2 will leave after one bad experience
Whether it's adding support over messaging or giving agents a new way to stay connected, being
able to adjust quickly to keep up with customers and set your teams up for success has never
been more important
6 CX Trends Spotlight on CX
A More conversational world
In uncertain times, agility is key!
The future of work is now
The digital tipping point
SMB CX Trends? More with less
, Zendesk Training Questions With Solutions
What's changed?
More support requests
Higher customer expectations
Less resources
How do we Help SMB? Agility
Solving tickets:
via Messaging apps
Self-service
Boosting agent collaboration
Managing more customer data
What is in the Zendesk Suite? (7) Support
Talk
Chat
Guide
, Zendesk Training Questions With Solutions
Gather
Explore
Sunshine
What are the Zendesk Suite Add-ons? (12) Collaboration
Advanced security
Productivity pack
Multibrand
Data center location
Answer bot
High-volume API
Social messaging
Premium sandbox
Premier support priority suppor
Light agetns side coversations
HIPAA compliance
What are the 3 Pillars of the Zendesk Solution? Make it Easy for your Customers
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