Zendesk Administrator Exam- Section 6: Security and Data Persistence Questions With Solutions
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Course
Zendesk
Institution
Zendesk
Zendesk Administrator Exam- Section 6:
Security and Data Persistence Questions
With Solutions
What are the 3 "ways" you can configure you Zendesk Support Instance for access?
Restricted, open, or closed
Unverified/Unregistered Users in Zendesk and example Users that are not prompted to
ve...
Zendesk Administrator Exam- Section 6:
Security and Data Persistence Questions
With Solutions
What are the 3 "ways" you can configure you Zendesk Support Instance for access?
Restricted, open, or closed
Unverified/Unregistered Users in Zendesk and example Users that are not prompted to
verify their email addresses. This could be a recommended solution for email only support or
instances where do not want users visiting the help center. If ticket is submitted than the user
does not have to verify email rather gets email notification that the request has been received
Registered Users in Zendesk and example Registered users have verified their email
address and users accounts have been created. They can either be verified when submitting a
ticket and confirming their email address or you the administrator can create their user account.
Help Center Sign in The help center will still give users the option of registering and
creating a login to use your help center. This could modified to hide the sign up/login pages.
Registered users submits a ticket with out signing in The ticket is flagged in order to point
out potential risk of someone impersonating a user in an "open" Zendesk support instance
, Zendesk Administrator Exam- Section 6:
Security and Data Persistence Questions
With Solutions
How to handle flagged tickets 1. Ignore the notice if everything is okay with ticket. You
cannot remove the flag. 2 If you are concerned you can raise attention to your manager to
consider suspending the user
What happens if a user is suspended in Zendesk 1. They can no longer sign in. 2. Any new
support requests you receive from that user are sent to the suspended tickets queue
Suspending permissions for Agent and Administrator Agents can suspend end users and
administrators can suspend both agents and end users. Note: A suspended agent still takes up a
seat in Zendesk..for them to not they have to be downgraded to end user status.
Where do you go to allow anyone to submit tickets with no registration required?
Admin>settings>customers>Anybody can submit tickets> Do NOT select: Ask Users to
Register. (Save)
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