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Health stream Customer Service (PA) Exam Questions and Answers
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Health stream Customer Service (PA) Exam Questions and Answers
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Health stream: Customer Service (PA)Exam Questions and Answers
A iicustomer iicontinues iito iiseek iiservices iiat iiyour iifacility iifor iia iiwhile. iiHowever, iishe
iiswitches iito iia iinew iifacility iiwhen iiit iiopens iiup iia iifew iimiles iicloser iito iiher iihouse. iiThis
iicustomer iiwas iimost iilikely: ii- iiAnswers ii-Satisfied iiwith iithe iicustomer iiservice iiat iiyour
iifacility
Which iiof iithe iifollowing iiis iinot iicovered iion iithe iiHCAHPS iisurvey? ii- iiAnswers ii-clinical
iioutcome
Which iiof iithe iifollowing iiis iimost iilikely iito iidelight iia iicustomer? ii- iiAnswers ii-Meeting
iithe iicustomer's iineeds iiand iiexceeding iiexpectations
When iilistening iiactively, iiparaphrase iito iishow iithe iicustomer iithat iiyou: ii- iiAnswers ii-
Understand iiwhat iihe iior iishe iihas iisaid
Which iiof iithe iifollowing iistatements iiis iitrue? ii- iiAnswers ii-Keeping iiloyal iicustomers iiis
iiless iiexpensive iithan iifinding iinew iicustomers.
Which iiof iithe iifollowing iicustomers iiusually iiremain(s) iiloyal? ii- iiAnswers ii-Delighted
iicustomer
When iilistening iiactively, iiempathize iito iishow iithe iicustomer iithat iiyou: ii- iiAnswers ii-
Care iiabout iihis iior iiher iiconcerns
A iicancer iipatient iiexpresses iiemotional iidistress iito iihis iinurse iiprior iito iitreatment. iiThe
iinurse iitells iithe iipatient iithat iishe iiunderstands iihow iidifficult iithe iitreatment iiregimen iiis
iiemotionally. iiIs iithis iinurse iiactively iilistening? ii- iiAnswers ii-True
Which iiof iithe iifollowing iiphrases iishows iiexcellent iicustomer iiservice? ii- iiAnswers ii-I
iican...
Which iiof iithe iifollowing iidescribes iia iigood iiway iiof iihandling iia iicustomer iicomplaint? ii-
iiAnswers ii-Believing iithat iithere iiis iia iiproblem
Customer iiservice iiis ii_________________? ii- iiAnswers ii-Meeting iithe iicustomer's
iineeds
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