Associate Constructor Exam an individual will be awarded the _______
credential. Answer - Associate Constructor (AC)
Associate Constructors can only maintain their designation for ____ years.
Answer - 10
Oral communication is the exchange of understanding by verbal and often
_________________. Answer - non-verbal means
In general, people remember ________ of what they hear Answer - 10%
In general, people remember ________ of what they read Answer - 20%
In general, people remember ________ of what they see Answer - 30%
In general, people remember ________ of what they hear and see Answer -
50%
,In general, people remember and the speaker (sender) remembers_______of
what they say Answer - 70%
In general, people remember and the speaker (sender) remembers_______of
what they say and do. Answer - 90%
Presenters should dress ____________. Answer - appropriately for the
situation
Presenters should________________hygiene. Answer - maintain good
personal
Presenters should speak ________and maintain a ________pace. Answer -
clearly, moderate
Presenters should pause between ____________. Answer - sentences and
points
Presenters should avoid ______________ such as "um" or "okay" Answer -
space fillers
Presenters should avoid excessive_________. Answer - hand gestures
Presenters should maintain_____contact with your audience. Answer - eye
Presenters should keep the________short and on topic. Answer - message
In oral communication, effective listening is just as______________. Answer -
important as speaking
, When listening, one should make______contact with the speaker. Answer -
eye
When listening, one should maintain good, attentive, body______. Answer -
posture
When listening, one should turn off, close____________________. Answer -
and, silence electronic devices
When listening, one should listen objectively with the____________the
speaker's perspective. Answer - intent to understand
When listening, one should hold questions until__________________. Answer
- the speaker finishes speaking
In order to remain effective when communicating by telephone, one
should______clearly at a moderate________. Answer - speak, pace
In order to remain effective when communicating by telephone, one should
avoid speaking very______or very_______. Answer - softly, loudly
In order to remain effective when communicating by telephone, one should
avoid using__________in loud, noisy, and easily interrupted areas and in areas
that can be easily overheard. Answer - speaker phone
In order to remain effective when communicating by telephone, one should
keep conversations________________. Answer - short and on topic
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