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BUSM 10 FINAL EXAM: Questions/Solutions (Pass!)
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BUSM 10 FINAL EXAM: Questions/Solutions (Pass!)
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BUSM 10 FINAL EXAM: Questions/Solutions (Pass!)_______ is an approach for mistake-proofing processes using automatic devices
or methods to avoid simple human error. Right Ans - poka-yoke
In poka-yoke, customer errors in preparation arise when customers fail to
remember steps in the process or to follow instructions. Right Ans - False
In the scoring rubric of the DFMEA ratings, the number _______ represents a
failure that is so minor that a customer probably would not notice it. Right
Ans - 1
The _______ phase of DMAIC focuses on why defects, errors, or excessive
variation occur. Right Ans - analyze
The idea behind poka-yoke is to avoid repetitive tasks or actions that depend
on vigilance or memory in order to free worker's time and minds to pursue
more creative and value-adding activities. Right Ans - True
A histogram shows the frequency or number of observations of a particular
value or within a specified group. Right Ans - True
The______ phase of the Six Sigma DMAIC process focuses on how to maintain
the improvements, which includes putting tools in place to ensure that the key
variables remain within the maximum acceptable ranges under the modified
process. Right Ans - control
Competitive bench-marking evaluates processes or business functions against
the best companies, regardless of their industry. Right Ans - False
_______ is the first step in building the house of quality. Right Ans -
Identifying customer attributes
The most important ingredient for continuous improvement is an appropriate
organizational culture. Right Ans - True
The roof of the House of Quality shows the interrelationships between the
voice of the customer and the technical features. Right Ans - False
, A process owner might be an individual, a team, a department, or some cross-
functional group. Right Ans - True
The Deming cycle is composed of four stages: Design, Measure, Analyze, and
Control. Right Ans - False
A kaizen event (Blitz) is a slow process in which a team or a department uses
its resources into an improvement project over a long time period. Right
Ans - False
When creating a House of Quality, technical features are the translation of the
voice of the customer into technical language. Right Ans - True
A _________ is an intense and rapid improvement process in which a team or a
department throws all its resources into an improvement project over a short
time period. Right Ans - kaizen blitz
Process control applies only to manufacturing units and not to the service
sector. Right Ans - False
In a Pareto distribution, the characteristics are ordered: Right Ans - from
largest frequency to smallest
Mass customization refers to providing personalized, custom-designed
products to meet individual customer preferences at prices comparable to
mass-produced items. Right Ans - True
One of the most useful tool for identifying the causes of problems is an
Ishikawa diagram. Right Ans - True
Lean thinking can only be applied to manufacturing environments. Right
Ans - False
A Pareto diagram is often used to analyze the attribute data collected in check
sheets. Right Ans - True
In the PDCA cycle, designing the product takes place in the ______ stage.
Right Ans - Plan
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