APCO Telecommunicator Test Questions and Answers Updated 2024
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Course
2024/2025
Institution
2024/2025
APCO Telecommunicator Test Questions
and Answers Updated 2024
The term PSAP stands for Public Safety Access Point - Ans:-False, Public Safety Answering
Point
Professionalism is defined by who you are, what you do, and how others perceive you -
Ans:-True
Ethics involves an individuals personal...
A policy is a guide to action and a procedure is a guide to thinking - Ans:✔✔-False, A policy is a
guide to thinking and a procedure is a guide to action
All non verbal communication requires face to face communication - Ans:✔✔-False
A question that can't be answered yes or no is an open ended question - Ans:✔✔-True
Restating a speakers main points in your own words is applying the active listening technique -
Ans:✔✔-False
Repeating in a short declarative statement the emotions or feelings the speaker is
communicating is applying the active listening technique of paraphrasing - Ans:✔✔-False
An observation is based on assumptions and an inference is based on facts. - Ans:✔✔-False, An
observation is based on facts and an inference is based on assumptions
Good customer service means treating callers with dilligence, consideration, and respect -
Ans:✔✔-True
Emergency calls only come in on emergency lines - Ans:✔✔-False
Giving legal advice and/or personal opinions is part of a telecommunicators job - Ans:✔✔-False
It's okay for a telecommunicator to rely on memory during info gathering - Ans:✔✔-False
An accurate description of weapons is critical info for response units - Ans:✔✔-True
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