APCO TEST QUESTIONS AND
ANSWERS UPDATED 2024
false - Ans:-the term "PSAP" stands for "public safety access point
true - Ans:-professionalism is defined by who you are, what you do and how others perceive
you
true - Ans:-ethics involves an individual's personal, professional and organizational ...
false - Ans:✔✔-because the telecommunicator cannot see callers on the phone, nonverbal
communication plays no part in handling public safety calls for service
True - Ans:✔✔-A question that cannot be answered "yes" or "no" is referred to as an open-
ended question
True - Ans:✔✔-When called upon to testify in a legal case, keep answers simple, and if at
possible answer yes and no
False - Ans:✔✔-Repeating in a short declarative statement the emotions or feelings the speaker
communicating is applying the active listening technique of paraphrasing
False - Ans:✔✔-An observation is based on assumptions and an inference is based on facts
True - Ans:✔✔-As part of customer service, callers expect to talk to a professional, be treated
with courtesy and speak to a person who can solve their problem
False - Ans:✔✔-Emergency calls can only come in on an emergency line
False - Ans:✔✔-Giving legal advice and/or personal opinions to callers is all part of
telecommunicators job
False - Ans:✔✔-Relying on memory during information gathering is a good way to get all the
details
True - Ans:✔✔-An accurate description of weapons is critical information for response units
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