Exam (elaborations)
Biggby Test Review
- Course
- Institution
Exam of 8 pages for the course Biggby at Biggby (Biggby Test Review)
[Show more]
Content preview
BIGGBY BEST TEST REVIEWQUESTIONS AND 100% VERIFIED
ANSWERS GRADE A
t1. select the correct version of P of PERC - b. Perception by customers that we respect their time and
move them as quickly as possible
2. select the correct version of E of PERC - a. every customer leaves the store in a better mood than
when the customer arrived
3. select the correct version of R of PERC - d. recognize each customer as an individual
4. select the correct version C of PERC - c. consistently produce a high quality beverage
5. select the correct version of the Mission Statement - e. create one new BIGGBY COFFEE fanatic per
day, per store, who will promote us to others
6. which pair of procedures more directly affect P of PERC - d. greet customers within 3 steps of the
door; Thank customers for their patience when service is slow
7. which pair of procedures most directly affect E of PERC - c. run laps every 15 minutes; Engage
customers with energy, excitement, and enthusiasm
8. which pair of procedure most directly affect R of PERC - e. learn customers' names, drinks, and stories;
Make suggestions to customers who don't know what to order
9. which pair of procedures most directly affect C of PERC - a. never serve lattes with more than 1/2" of
foam; use exact measurements when preparing drinks - don't guess
, 10. select the correct version of our Cultural Values - e. Make Friends. Have Fun. Be Yourself. Share Great
Coffee.
11. which of the following is NOT a part of our Appearance and Uniform Policy - b. you must wear white
socks
12. how and why do we wear an apron - d. over the neck, with seams facing in, tied in the back; it keeps
germs on our clothes off of equipment & food
13. what does FIFO stand for? Which products do we use FIFO on - c. first in, First out; all of our products
14. what concentration should the sanitizer solution be (in ppm) and how long should dishes be
submerged - b. 150/200 ppm and above; 1 minute
15. what is the Five Minute Rule - c. all products must be available w/ the door unlocked 5 minutes
before open and until five minutes past
16. when a customer orders Iced Coffee, the store Cashier must ask if they want cream or sugar - a. true
17. define the term Fair Trade Coffee, and which of our coffees are Fair Trade - d. farmers organized as
cooperatives are paid fairly for their beans ; Black & Tan (50%), French Roast, and Rwanda
18. define the term 'organic coffee' and which of our coffees are organic - b. coffee that is grown without
pesticides; Black & Tan (50%), French Roast, and Costa Rica
19. what are the two biggest enemies of coffee (that affect the freshness of the beans) - d. moisture and
air
20. you can save time during the morning rush by grinding coffee ahead of time. T/F - b. false
21. what is the roast for BIGGBY Best Blend - b. medium
The benefits of buying summaries with Stuvia:
Guaranteed quality through customer reviews
Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.
Quick and easy check-out
You can quickly pay through credit card or Stuvia-credit for the summaries. There is no membership needed.
Focus on what matters
Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!
Frequently asked questions
What do I get when I buy this document?
You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.
Satisfaction guarantee: how does it work?
Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.
Who am I buying these notes from?
Stuvia is a marketplace, so you are not buying this document from us, but from seller knowledgeNest. Stuvia facilitates payment to the seller.
Will I be stuck with a subscription?
No, you only buy these notes for $10.99. You're not tied to anything after your purchase.
Can Stuvia be trusted?
4.6 stars on Google & Trustpilot (+1000 reviews)
81989 documents were sold in the last 30 days
Founded in 2010, the go-to place to buy study notes for 14 years now