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Biggby final assesment // 1-20
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Biggby final assesment // 1-20
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BIGGBY FINAL ASSESMENT // 1-20QUESTIONS AND ANSWERS GRADED
A+
sSelect the correct version of P of PERC - Perception by customers that we respect their time and move
them as quickly as possible.
Select the correct version of E of PERC - Every customer leaves the store in a better mood than when the
customer arrived.
Select the correct version of R of PERC - Recognize each customer as an individual.
Select the correct version of C of PERC - Consistently produce a high quality beverage.
Select the correct version of the Mission Statement: - Create one new BIGGBY COFFEE fanatic per day,
per store, who will actively promote us to others.
Which pair of procedures most directly affect the P of PERC? - Greet customers within 3 steps of the
door; Thank customers for their patience when service is slow
Which pair of procedures most directly affect E of PERC? - Engage customers with energy, excitement,
and enthusiasm; Run laps every 15 minutes
Which pair of procedures most directly affect the R of PERC? - Learn customers' names, drinks, and
stories; Make suggestions to customers who don't know what to order
Which pair of procedures most directly affect C of PERC? - Never serve lattes with more than 1/2" if
foam; Use exact measurements when preparing drinks--don't guess
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