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BUS 4406 Quality Management Exam Questions and Answers |100% pass

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BUS 4406 Quality Management Exam Questions and Answers |100% pass Definitions of quality include all of the following EXCEPT: Select one: a. A degree of excellence b. Conformance to requirements c. The best product money can buy d. Fitness for purpose - Answer-c. The best product money can b...

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BUS 4406 Quality Management Exam
Questions and Answers |100% pass

Definitions of quality include all of the following EXCEPT:


Select one:


a. A degree of excellence


b. Conformance to requirements


c. The best product money can buy


d. Fitness for purpose - Answer✔✔-c. The best product money can buy


True or False: Motivated workers are seen as much more effective in delivering good quality and

customer satisfaction.


Select one:


True


False - Answer✔✔-True


The general perception of quality often confuses it with:


Select one:


a. high cost


b. high specifications


Page 1/73

,EMILLECT 2024/2025 ACADEMIC YEAR ©2024 EMILLECT. ALL RIGHTS RESERVED FIRST PUBLISH OCTOBER, 2024


c. high inspection


d. high safety standards - Answer✔✔-b. high specifications


True or False: The only department that can contribute to the quality of a product is manufacturing.


Select one:


True


False - Answer✔✔-False


A central principle of quality management is:


Select one:


a. customer focus


b. process focus


c. leadership focus


d. all of the above - Answer✔✔-d. all of the above


The "Fifth Discipline" is:


Select one:


a. continual improvement


b. innovation and learning


c. systems thinking


d. quality management - Answer✔✔-c. systems thinking




Page 2/73

,EMILLECT 2024/2025 ACADEMIC YEAR ©2024 EMILLECT. ALL RIGHTS RESERVED FIRST PUBLISH OCTOBER, 2024


The introduction of quality inspection had the consequence that:


Select one:


a. workers became more unskilled


b. workers took less responsibility in the quality of their work


c. conformity standards increased


d. conformity standards decreased - Answer✔✔-b. workers took less responsibility in the quality of their

work


The principal focus of the quality control era was to:


Select one:


a. replace inspection with more informative process control systems


b. reduce variation in outputs


c. deliver more consistency by focusing on inputs


d. all of the above - Answer✔✔-d. all of the above


Quality management is made up of many elements that:


Select one:


a. need to be integrated into a holistic approach


b. need to be address sequentially


c. are all mutually exclusive


d. none of the above - Answer✔✔-a. need to be integrated into a holistic approach

Page 3/73

, EMILLECT 2024/2025 ACADEMIC YEAR ©2024 EMILLECT. ALL RIGHTS RESERVED FIRST PUBLISH OCTOBER, 2024


________________ is a typical problem with companies that do not implement quality management.


Select one:


a. Lack of leadership


b. Short term focus


c. Lack of customer focus


d. All of the above - Answer✔✔-d. All of the above


True or False: Better quality costs more money.


Select one:


True


False - Answer✔✔-False


In a successful manufacturing organization, all elements, including line and support functions, are:


Select one:


a. sequential


b. interdependent


c. independent


d. scientifically managed - Answer✔✔-b. interdependent


Market research is an example of:


Select one:




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