SPCH 1321 EXAM 1 Communicating at
work correctly answered already passed
Principles of Communication - correct answer ✔✔unavoidable, task & relational & a process,
irreversible, not a panacea (to be fixed with more communication)
Informal communication networks - correct answer ✔✔social, physical, chronological, and cultural
Functions of Informal Networks - correct answer ✔✔confirming formal messages, expanding on formal
messages, expediting official messages, contradicting official messages, circumventing formal channels
types of noise - correct answer ✔✔environmental, physiological, psychological
environmental noise - correct answer ✔✔outside interference that prevents the receiver from gaining
the message
physiological noise - correct answer ✔✔Message interference that results from bodily discomfort.
psychological noise - correct answer ✔✔internal distractions based on thoughts, feelings, or emotional
reactions to symbols
cultural context - correct answer ✔✔The values, attitudes, beliefs, orientations, and underlying
assumptions prevalent among people in a society
upward communication - correct answer ✔✔Information that flows from lower to higher levels in the
organization's hierarchy. What subordinates are doing, unsolved problems, a suggestion for
improvements and how subordinates fee about each other in the job
downward communication - correct answer ✔✔Information that flows from higher to lower levels in the
organization's hierarchy. job instructions, job rationale, feedback and indoctrination
work correctly answered already passed
Principles of Communication - correct answer ✔✔unavoidable, task & relational & a process,
irreversible, not a panacea (to be fixed with more communication)
Informal communication networks - correct answer ✔✔social, physical, chronological, and cultural
Functions of Informal Networks - correct answer ✔✔confirming formal messages, expanding on formal
messages, expediting official messages, contradicting official messages, circumventing formal channels
types of noise - correct answer ✔✔environmental, physiological, psychological
environmental noise - correct answer ✔✔outside interference that prevents the receiver from gaining
the message
physiological noise - correct answer ✔✔Message interference that results from bodily discomfort.
psychological noise - correct answer ✔✔internal distractions based on thoughts, feelings, or emotional
reactions to symbols
cultural context - correct answer ✔✔The values, attitudes, beliefs, orientations, and underlying
assumptions prevalent among people in a society
upward communication - correct answer ✔✔Information that flows from lower to higher levels in the
organization's hierarchy. What subordinates are doing, unsolved problems, a suggestion for
improvements and how subordinates fee about each other in the job
downward communication - correct answer ✔✔Information that flows from higher to lower levels in the
organization's hierarchy. job instructions, job rationale, feedback and indoctrination
