D. Assessing company guidelines - Answer✔✔-A. Following company procedures.
Policies are the general rules to be followed by company personnel. For example, a business
owner may develop a policy that states the company will reimburse employees for certain
business-related expenses. A procedure is the step-by-step process that personnel follow in
performing a specific task. In the example, Luke was following certain steps to obtain
reimbursement for out-of-pocket expenses that he incurred—obtaining and completing the
appropriate form, attaching receipts, and submitting the documentation to his manager. In the
example, Luke did not develop the policies, evaluate company feedback, or assess company
guidelines.
To use oral communication effectively, you need to
A. pronounce your words correctly.
B. impress your listeners.
C. know your listeners.
D. distract your listeners' attention. - Answer✔✔-A) Pronounce your words correctly.
The correct use and pronunciation of words is essential to effective oral communication.
Mispronunciation creates an unfavorable impression; it can embarrass the speaker; and it may
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