APCO Telecommunicator Test Questions And Correct Answers
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Course
APCO
Institution
APCO
APCO Telecommunicator Test Questions
And Correct Answers
The term PSAP stands for Public Safety Access Point - answerFalse, Public Safety Answering
Point
Professionalism is defined by who you are, what you do, and how others perceive you -
answerTrue
Ethics involves an individuals personal, p...
guide to thinking and a procedure is a guide to action
All non verbal communication requires face to face communication - answer✔False
A question that can't be answered yes or no is an open ended question - answer✔True
Restating a speakers main points in your own words is applying the active listening technique -
answer✔False
Repeating in a short declarative statement the emotions or feelings the speaker is communicating
is applying the active listening technique of paraphrasing - answer✔False
An observation is based on assumptions and an inference is based on facts. - answer✔False, An
observation is based on facts and an inference is based on assumptions
Good customer service means treating callers with dilligence, consideration, and respect -
answer✔True
Emergency calls only come in on emergency lines - answer✔False
Giving legal advice and/or personal opinions is part of a telecommunicators job - answer✔False
It's okay for a telecommunicator to rely on memory during info gathering - answer✔False
An accurate description of weapons is critical info for response units - answer✔True
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