Exam (elaborations)
BIGGBY TRAINING TEST QUESTIONS AND ANSWERS
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BIGGBY TRAINING TEST QUESTIONS AND ANSWERS
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BIGGBY TRAINING TEST QUESTIONS AND ANSWERSSelect the correct version of P of PERC - Answers-Perception by customers that we
respect their time and move them as quickly as possible.
Select the correct version of E of PERC - Answers-Every customer leave the store in a
better mood than when the customer arrived.
Select the correct version of R of PERC - Answers-Recognize each customer as an
individual.
Select the correct version of C of PERC - Answers-Consistently produce a high quality
beverage
Select the correct version of the mission statement - Answers-Create on new BIGGBY
COFFEEE fanatic per say, per store, who will actively promote us to others.
Which pair of procedures more directly affect P of PERC - Answers-Greet customers
within 3 steps of the door; Thank customers for their patience when service is slow
Which pair of procedure most directly affect E of PERC - Answers-Run laps every 15
minutes; Engage customers with energy, excitement, and enthusiasm
Which pair of procedures most directly affect R of PERC - Answers-Learn customers'
names, drinks, and stories; Make suggestions to customers who don't know what to
order
Which pair of procedures most directly affect C of PERC - Answers-Never serve lattes
with more than 1/2" of foam; Use exact measurements when preparing drinks - don't
guess
Select the correct version of our Cultural Values - Answers-Make friends. Have fun. Be
yourself. Share great coffee.
Which of the following appearance and uniform policies are NOT related to safety or
sanitation - Answers-Our tattoo and hair color policy
How and why do we wear an apron - Answers-Worn over the neck and tied securely; It
is a barrier that protects the food and equipment from any germs that may be on our
clothing
What does FIFO stand for? Which products do we use FIFO on - Answers-First in, First
out; all of our products
What concentration should the sanitizer solution be (in ppm) and how long should
dishes be submerged - Answers-150/200 ppm and above; 1 minute
, What is the Five minute rule - Answers-All equipment and products must be available
five minutes
before open, and until five minutes after close
When a customer orders an iced coffee, the inside the store Cashier must ask if they
want room for cream and sugar - Answers-False
Define the term fair trade coffee, and which of our coffees are fair traide - Answers-
Farmers organize as cooperatives are paid fairly for their beans, French Roast
Define the term 'organic coffee' and which of our coffees are organic? - Answers-Coffee
that is grown without pesticides; French Roast
What are the two biggest enemies of coffee - Answers-Moisture and Air
You can save time during the morning rush by grinding the coffee ahead of time -
Answers-False
What is the roast for BIGGBY best blend - Answers-Medium Dark
What is the roast for our espresso blend - Answers-Medium dark
What is the roast for our French Roast - Answers-Dark
Which of the following statements is true about our flavored coffee - Answers-All of the
above are true
Select the statement describing the benefits of staying in position and attending to your
priorities - Answers-These statements are all true
Select the correct version of the shotpullers first position priority - Answers-Pull shots
and set up drinks
Select the correct version of the shot pullers second priority - Answers-Complete and
serve toasted food, including bragels
Select the correct version of the shotpullers third position priority - Answers-Brew Coffee
and run laps
What does the shotpuller tell the milksteamer when the drink setup is complete -
Answers-"All set"
What is crema composed of, and how does crema contribute to the flavor of espresso -
Answers-Coffee oils and water; aftertaste and body
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