CTS-115 Exam Review Questions And
Answers 100% Guaranteed Success.
It has been found that the world's best performing companies spent 17 percent more
per employee on (IT) than typical companies. - correct answer. False
Digital information is stored and communicated by way of electromagnetic signals. -
correct answer. True
The problem "2+2=?" requires decision making. - correct answer. False
Technically, storing a library of millions of volumes on magnetic or optical storage media
is impractical. - correct answer. False
The main goals of SCM systems are to increase the quality of customer service, reduce
the amount of labor involved in serving customer, and learn as much as possible about
the buying habits and service preferences of individual customers. - correct answer.
False
The network administrator is often involved in selecting and implementing network
security measures such as firewalls and access codes. - correct answer. True
The information systems that IT specialists develop and maintain affect our physical and
financial well-being tremendously. - correct answer. True
The _____ Group, a strategic advisory firm, used data from 2,100 companies and
published a report titled "Does IT Matter? ____ Concludes the Answer is Yes." - correct
answer. Hackett
Digital information consists of zeroes and ones representing two ________ - correct
answer. states
A ______ is any undesirable situation - correct answer. problem
Most data an organization uses as ____ to its IS are generated and collected within the
organization - correct answer. input
,A _____ includes POS machines, which record sales; automatic teller machines, which
record cash withdrawals, deposits, and transfers; and purchase order systems, which
record purchases. - correct answer. TPS
_____ often provide help via the telephone - correct answer. Help desk technicians
An employer's right to electronically monitor keystrokes, e-mail traffic, the Web sites
employees visit, and the whereabouts of people whose wages the employer pays while
on the job is an issue of _____ - correct answer. employee privacy
Today's ______ professionals are expected to know how to develop and use IT
significantly more than just a few years ago. - correct answer. business
____ systems are based on continuous signal that varies in strength or quantity. -
correct answer. Analog
An organization of individual that identifies more than one way to solve a problem or a
dilemma must make a _____ - correct answer. decision
_____ is the information an IS produces and displays in the format most useful to an
organization - correct answer. Output
the term "_____" is somewhat misleading. Business processes do not always take the
form of a sequence; some processes take place in parallel. - correct answer. supply
chain
To succeed, ______ must possess excellent communication skills to translate users'
descriptions of business processes into system concepts. - correct answer. systems
analysts
In the capacity of project leaders, the senior systems analysts are put in charge of
several analysts and programmers. - correct answer. True
The term ______ refers to the sequence of activities involved in producing a product or
service. - correct answer. supply chain
Transaction processing systems (TSPs) are the most widely used information systems.
- correct answer. True
A ______ is a business event such as a sale, a purchase, the hiring of a new employee,
and the like. - correct answer. transaction
_____ have been used to provide service via the Web, such as helping residents find
locations of different services on a city map or plan travel routes. - correct answer.
Geographic information systems
,A programmer is responsible for researching, planning, and recommending software
and systems choices to meet an organization's business requirements. - correct
answer. False
Changing and manipulating the data in an information system is called ______ - correct
answer. data processing
Project leaders seek and allocate resources, such as personnel, hardware, and
software, that are used in the development process. - correct answer. True
To become data, information is manipulated through tabulation, or any other operation
that leads to greater understanding of a situation. - correct answer. False
____ systems help mainly in record-keeping, employee evaluation, and employee
benefits. - correct answer. Human resource management
The main goals of _____ systems are to increase the quality of customer service,
reduce the amount of labor involved in serving customers, and learn as much as
possible about the service preferences of individual customers. - correct answer.
customer relationship management
Business intelligence applications access large pools of data, usually transactional
records stored in large databases called _____ - correct answer. data warehouses
The rapid spread of the Web, intranets, and extranets has minimized the stature of the
organizational webmaster. - correct answer. False
Geographic Information Systems can be used to manage daily operations as well as for
planning and decision making. - correct answer. True
_____ is the raw material in the production of information. - correct answer. Data
The purpose of _____ is to pinpoint the people and organizations most likely to
purchase what the organization sells and to promote the appropriate products and
services to those people and organizations. - correct answer. marketing
A supply chain management is an enterprise application because the systems that
support each business process: - correct answer. are connected to each other to form
one large IS
_____ refers to the buying and selling goods and services via a telecommunications
network. - correct answer. E-commerce
A _____ is involved in creatively deciding how to represent the organization on the web.
- correct answer. webmaster
, An operating system (OS) is the software program that "mediates" between any
computer program and the ____ - correct answer. computer
Ford created a joint venture with General Motors Corp. and Daimler Chrysler to
establish ____, a Web site that serves as an electronic market for parts suplliers who
can bid online on requests for proposals posted by the automakers. - correct answer.
Covisint
In a highly competitive industry that traditionally has had a narrow profit margin, JetBlue
managed to gain strategic advantage by reducing cost and therefore reducing the price
to the customer. - correct answer. True
A system can only help a company sustain competitive advantage if the company
continuously modifies and enhances it, creating a ______ for competitors. - correct
answer. moving target
Companies that are first to adopt advanced systems that reduce labor enjoy ____ for as
long as their competitors lag behind. - correct answer. competitive advantage
On the Web, an obvious example of alliances is a ____ - correct answer. affiliate
program
Some companies have developed information systems, or features of information
systems, that are unique, such as ____'s "one-click" online purchasing. - correct
answer. Amazon
eBay's success demonstrates the strategic advantage of the ____, an organization that
is the first to offer a new product or service. - correct answer. first mover
Sometimes, alliances are formed by more than two organization. - correct answer.
True
To a great extent, the operation system determines which applications a computer can
run. - correct answer. True
_______ gives away its Acrobat Reader software, an application that lets Web surfers
open and manipulate documents created using different computers running different
operating systems. - correct answer. Adobe
A company achieves _____ by using strategy to maximize its strengths, resulting in a
competitive advantage. - correct answer. strategic advantage
Growing Web use for ____ has pushed organizations to create alliances that would be
unimaginable a few years ago. - correct answer. e-commerce
