Gr 10 Tourism Nov 2024
Previous exam papers have been used to compile these notes, @IMPAQ November exam 2019, 2020,
2021 & 2022/DBE_WC2021. These are only suggested answers from the memorandums. Some
information is repeated, I want to show you the different ways the same information is asked.
...
Previous exam papers have been used to compile these notes, @IMPAQ November exam 2019, 2020,
2021 & 2022/DBE_WC2021. These are only suggested answers from the memorandums. Some
information is repeated, I want to show you the different ways the same information is asked.
I encourage you to answer the calculation/illustration questions.
Good luck. Juffrou Ansie
CONTENT
1. Multiple - choice questions p. 2
2. Map and Tour Planning p. 7
3. Culture And Heritage Tourism & Marketing p. 16
4. Marketing p. 28
5. Tourism Sectors p. 29
6. Sustainable and Responsible Tourism p. 37
7. Local, Regional and International Tourism p. 39
8. Communication and Customer Service p. 43 - 46have been compiled
using previous exam papers: @IMPAQ 2019, 2020 & 2021.
@Juffrou_Ansie
, 2
Multiple - choice questions
UNESCO
The organization is responsible for the allocation of national heritage sites.
The organization responsible for declaring national heritage sites is SAEHA
(SAHRA)
South African Heritage Resources Agency
ASATA - the Association of Southern African Travel Agents
Regulate travel agents' activities in South Africa
SATSA - Southern Africa Tourism Services Association
Ensure that services provided are always of the highest quality.
FEDHASA - Federated Hospitality Association of South Africa
The organization representing the hospitality sector.
FTTSA - Fair trade in tourism
Ensure that fair salaries are paid to members of the community for work they
do.
SAVRALA - South African Association for Vehicle Rental and Leasing.
Southern African Vehicle Rental and Leasing Association
The regulatory authority for rented vehicles.
SATourism
Responsible for marketing South Africa as the preferred international
destination.
TBCSA
The representatives of tourism businesses that form part of the private sector
The government department that issues passports is the Department of Home
Affairs
Network Roads (as well as railways, air routes, footpaths) that connect smaller or larger
towns, cities and neighbouring countries (and other places). An interconnected
system.
National Department of This public sector strives to make South Africa a world leader in tourism
Tourism
@Juffrou_Ansie
, 3
Conventional way The usual everyday way
OR Tambo International Airport The main gateway to Gauteng and the neighbouring provinces
Scheduled flight Flights operating on fixed times (dates) and routes
Physical maps Location of rivers and mountains
Endangered species A species that is at risk of becoming completely extinct is known as
endangered
Internet banking services Banking services that are convenient and available at any time of the day
Incentive tourist A tourist who visits a destination as a reward for excellent work is an incentive
tourist.
Incoming Tourists travel to another country from their own country. Classify the type of
tourism that takes place - consider it from the point of view of the destination.
Native Plants and/or animals that occur naturally in a specific area, e.g. fynbos in the
Western Cape.
Overconsumption of resources Using too much of a particular source. This results in a negative impact on the
natural environment
Mass tourism Usually happens at very popular attractions. When people visit the place in
large numbers. It has a negative impact on the natural environment
English breakfast A meal that offers fruit, cereal, eggs, bacon, sausage, tea and coffee
Pubs & Bars These establishments offer an informal service with a limited menu
Gautrain The high-speed train that transports passengers from OR Tambo International
Airport to Pretoria and Sandton
Private Sector This sector represents organizations owned and managed by individuals with
the goal of making a profit
Fax A written document sent over a telephone line from one machine to another is
called a fax. It is usually used to transfer documents such as deposit slips.
Logo Logo is the emblem or sign used to identify a business.
Valet services Includes services such as parking a guest's car and unpacking the guest's
suitcase
Strategy A plan used to achieve a certain goal is called a strategy.
Destination Destination refers to the end of the journey.
Swaziland is a neighbouring country that has been given a new name and is
now known as Eswatini
Border A boundary between provinces, states or countries.
Cape Agulhas The place where the Atlantic Ocean and the Indian Ocean meet
UTK Universal Time Coordinate
MFC The luxury ship that operates most of the cruises along the South African coast
PPPN Per person per night
@Juffrou_Ansie
, 4
Gariep Dam
TWO provinces that share the Gariep Dam: Free State and Eastern Cape
Camping in a luxury tent is called glamping
Macufe The ten-day African cultural festival held in Bloemfontein celebrates the best
of African International talent.
A la carte A menu where food items are listed and priced separately
Electric toilet Technology for convenience.
Assessor The person who conducts the final assessment for accommodation
establishments for rating purposes
Conservation A careful conservation and protection of something, especially planned
management of a natural resource, to prevent exploitation, destruction or
neglect.
Primary attraction Main reason(s) for visiting an area.
Australasia The collective name for Australia, New Zealand, Papua New Guinea and
neighbouring Pacific countries
Thinning out The reduction in the numbers of a certain species is known as thinning
September 24 Heritage Day is celebrated in South Africa
Abseiling Descend a steep cliff or slope using a strong rope.
Kirstenbosch Botanical Gardens
This Boomslang treetop trail is a popular attraction in these world-renowned
botanical gardens in the Western Cape region of South Africa.
Adrenaline junkies People who are always on the lookout for a very dangerous/exciting adventure
and activity.
The West Coast National Park
This National Park (SANParks) is part of the Cape Flower Kingdom, which is also
a world heritage site.
Culture Culture consists of the following elements: cuisine, music, dance and crafts
Carbon footprint
A carbon footprint is the total amount of greenhouse gases (including carbon
dioxide and methane) generated by our actions.
Hector Pietersen Museum This attraction is located in Soweto and was established after the Soweto
uprising in 1976.
@Juffrou_Ansie
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