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FAM 104 Exam Study Guide with Complete Solutions

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  • 2024/2025
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FAM 104 Exam Study Guide with Complete Solutions Identify four skills of emotional intelligence - Answer-Self awareness, self management, social awareness, relationship management 4 factors affecting workplace preferences - Answer-Cognitive style, age, culture, household situation Group struc...

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  • October 16, 2024
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EMILLECT 2024/2025 ACADEMIC YEAR ©2024 EMILLECT. ALL RIGHTS RESERVED FIRST PUBLISH OCTOBER, 2024




FAM 104 Exam Study Guide with
Complete Solutions

Identify four skills of emotional intelligence - Answer✔✔-Self awareness, self management,

social awareness, relationship management


4 factors affecting workplace preferences - Answer✔✔-Cognitive style, age, culture, household

situation


Group structure - Answer✔✔-Relationships within an org


Group norms - Answer✔✔-Accepted standards of behavior, sub-conscious


How are structures formed - Answer✔✔-Directed by authority, emerge over time as individuals

adapt to


How are norms formed - Answer✔✔-Explicit statements, critical events, primacy, carry over

behaviors


Conflict resolution techniques - Answer✔✔-Competitive, collaborative, compromising,

accommodating, avoiding


5 principles of interest based negotiation (IBN) - Answer✔✔-Separate people from problem


Focus on interests not positions



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, EMILLECT 2024/2025 ACADEMIC YEAR ©2024 EMILLECT. ALL RIGHTS RESERVED FIRST PUBLISH OCTOBER, 2024


Invent options for mutual gain


Insist on objective criteria


Develop your BATNA


Identify behaviors co tribute to effective meetings - Answer✔✔-Do your homework


Keep it short


Keep it cool and courteous


Waffler-meandering - Answer✔✔-Give recognition


take over steering wheel


don't stop the car


Turf warrior-protective of territory - Answer✔✔-Respect territory


ask them for the answer


Assassin-shoots down ideas - Answer✔✔-Ask for ideas


push them


keep pushing


Dominator-their position is right - Answer✔✔-Keep cool and stick to guns


Respond to arguments


Talk to the chair


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