FAM 104 Week 1 Study Guide with Complete Solutions
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Course
2024/2025
Institution
2024/2025
FAM 104 Week 1 Study Guide with
Complete Solutions
Identify the four skills of emotional intelligence - Answer-Social Awareness, Self Awareness,
Self Management, Relationship Management
What is Self Awareness - Answer-able to understand what you are feeling
What is Self Management - Answer-abl...
Identify the five principles of Interest Based Negotiation (IBN) - Answer✔✔-seperate people
from the problem, focus on interests and not position, invent options for mutual gain, insist on
objective criteria, develop your BATNA
Identify meeting attendee behaviors that contribute to effective meetings - Answer✔✔-Do your
homework, keep it brief, keep it cool
The Waffler - Answer✔✔-Take over the steering wheel
The Turf Warrior - Answer✔✔-affirm respect for their territory, ask for the answer
The Assassin - Answer✔✔-ask them for ideas and keep pushing them
The Dominator - Answer✔✔-keep cool, respond to the argument
The Interrupter - Answer✔✔-keep cool, ignore interrupter and appeal to chair, use 3 point
technique
Various Methods of Idea Generation - Answer✔✔-Brainstorming, Nominal Group Technique,
Delphi Technique, Constructive Conflict
What is Delphi Technique - Answer✔✔-Systematically and anonymously pool experts
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