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FAM104 Exam Study Guide with Complete Solutions

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  • 2024/2025
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FAM104 Exam Study Guide with Complete Solutions Identify 4 skills of emotional intelligence - Answer-Self-Awareness: being able to understand what you are feeling Self-Management: being able to handle your emotions Social Awareness: being able to understand other people's emotions Relationshi...

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  • October 16, 2024
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EMILLECT 2024/2025 ACADEMIC YEAR ©2024 EMILLECT. ALL RIGHTS RESERVED FIRST PUBLISH OCTOBER, 2024




FAM104 Exam Study Guide with
Complete Solutions

Identify 4 skills of emotional intelligence - Answer✔✔-Self-Awareness: being able to

understand what you are feeling


Self-Management: being able to handle your emotions


Social Awareness: being able to understand other people's emotions


Relationship Management: being able to synthesize your emotions and the others emotions to

manage interactions


Identify 4 common factors affecting individuals preferences in the workplace - Answer✔✔-

Johari Window...




Cognitive styles (Lion, Otter, GR, Beaver)


Age/Generation


Culture


Household Situation


Identify Group structure and group norms - Answer✔✔-Develop over time, formal part


Page 1/12

, EMILLECT 2024/2025 ACADEMIC YEAR ©2024 EMILLECT. ALL RIGHTS RESERVED FIRST PUBLISH OCTOBER, 2024


Norms influenced usually subconscious




Interdependence


Group Norms and Structures - Answer✔✔-A leader




Norms by explicit statements, critical events, primacy, carry-over


Sometimes go unquestioned


Identify 5 principles of Interest Based Negotiation - Answer✔✔-Separate people from the

problem


Focus on interests, not positions


Invent options for mutual gain


Insist on objective criteria


Develop BATNA


Identify meeting attendee behaviors contributing to effective meetings - Answer✔✔-Do your

homework: Research facts, present case, prepare for objections


Keep it short: Stick to the point, stick to the agenda, shush


Keep it cool and nice: Questions, listen and respect arguments, admit weak points




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