What are the questions you can ask to determine if a change has been successful? - Answer-What were the effects of the change agent?
Did the change happen?
What were the effects on the organization?
Considering the framework outlined in McGinn and Lingo article, the 3 types of power you can us...
MAN320F Exam 2 Questions and
Answers
What are the questions you can ask to determine if a change has been successful? -
Answer-What were the effects of the change agent?
Did the change happen?
What were the effects on the organization?
Considering the framework outlined in McGinn and Lingo article, the 3 types of power
you can use to resolve tension are: - Answer-Positional, personal, relational
Leading change is hard because people are: - Answer-concerned about the future
uncertain/don't know what to expect
concerned about power, their own power and the power of others
In Lewin's 4-part model of change, _________ relates to putting in new reward systems
and policies. - Answer-refreezing the organization
Which of the following are processes that lead to team effectiveness? - Answer-effort,
knowledge, and strategy
Complexity refers to the variety of things you need to pay attention to in the
environment. The context of the market, environmental considerations, and social
changes deal with: - Answer-general environment
In modern day organizations when change is implemented it is often a: - Answer-failure
The observable culture includes the unique stories, ceremonies, and corporate rituals
that make up the history of the firm or a group within the firm. - Answer-true
Organizational _____ often specifies when various types of actions are appropriate and
where individual members stand in the social system. - Answer-culture
Your leader makes it well known that she doesn't have time for employees' personal
problems. She doesn't really care who does the work as long as it is of good quality.
Further, she sets high standards, lets you know if you are not maintaining a high level of
performance, and doesn't care whose feelings are hurt as a result. She can be
described as leader ______ in consideration and ______ in initiating structure. -
Answer-low, high
Which of the following involves the creation of guidelines so that similar work activities
are repeatedly performed in a similar fashion? - Answer-standardization
______ set the tone for a culture and for cultural change. - Answer-top managers
, A product divisional form of departmentalization is the best for structure for a company
that produces only one product but sells it in numerous geographical locations. -
Answer-false
Which of the following characteristics of a change leader is/are related to successful
implementation of change? - Answer-all of the above
credibility, determination, flexibility, focus
A student from your university recently called you to ask for a donation. During the pitch,
he said that a large percentage of undergraduate alumni have donated, and an even
larger percentage of BHP alumni from your graduation year have donated. According to
the six principles of persuasion, which two of the following is the caller using? - Answer-
social proof and liking
A manager from a different department smugly walks into your office and says that if
you don't work the night shift for the next 2 months, he will ensure that you will not
receive a promotion. This manager is using what source of power? - Answer-coercive
The five stage of team development are forming, norming, performing, and adjourning. -
Answer-true
To many researchers and managers, shared common values lie at the heart of the
organizational culture. - Answer-true
What type of power does a manager exercise when he or she offers to pay raises,
bonuses, special assignments, or compliments as incentives to subordinates? - Answer-
reward power
According to John Kotter, in order to establish a sense of urgency for change, it is
sufficient to have 25% of a company's management be honestly convinced that
business as usual it totally unacceptable. - Answer-false
Tony is a manager at Tone corporation. As a manager he can modify the ______ of
culture, such as the language, stories, rites, rituals, and sagas. - Answer-visual aspects
When issues are more important to others than to yourself or when you want to build
"credits" for use in later disagreements ______ may be used. - Answer-accommodation
Ralph makes it a point to always offer help in technical areas in which he is most skilled
and knowledgeable. His subordinates trust his judgement, and form one of the most
productive units in the company. What type of power is ralph exerting? - Answer-expert
power
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