MAN320F Midterm Exam Questions with Correct Answers
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Course
MAN320F
Institution
MAN320F
UNIT 1 - Answer-UNIT 1
Organizational behavior - Answer-is the systemic study of people's actions and attitudes within organizations
Individual, Team, and Organization-wide - Answer-In this course, we will examine organizational behavior on three levels:
1. ___________
2. ___________
3. _...
MAN320F Midterm Exam Questions with
Correct Answers
UNIT 1 - Answer-UNIT 1
Organizational behavior - Answer-is the systemic study of people's actions and attitudes
within organizations
Individual, Team, and Organization-wide - Answer-In this course, we will examine
organizational behavior on three levels:
1. ___________
2. ___________
3. ___________
Leadership, Strategy, Formal Organization, and Informal Organization
Goal: Dynamic Alignment
Note: Important to have all four of the critical components and to have them all in
alignment - Answer-The Congruence Model of organizational behavior includes: (critical
components)
1. _________
2. _________
3. _________
4. _________
(watch the video on Engage)
Goal: ______________
alignment - Answer-In regards to the congruence model:
Without ______________, even the best strategy will fail to reach its fullest potential
1. organizational behavior
2. technical issues - Answer-Managers spend the majority of their time on activities
related to ____________________ and relatively less of their time on
__________________.
Organizational behavior (OB) - Answer-is the study of human behavior in organizations.
It is an academic discipline devoted to understanding individiuals, teams, interpersonal
processes, and organizational dynamics.
Smart workforces - Answer-are communities of action whose members tackle
constantly shifting projects while sharing knowledge and skills to solve real and often
complex problems.
,Goal of OB - Answer-What makes OB unique is its desire to integrate the diverse
insights of these other disciplines (psychology. anthropology, economics, etc.) and
apply them to real-world organizational problems and opportunities. The ultimate goal of
OB is to improve the performance of people, groups, and organizations, and to improve
the quality of work life overall.
contingency thinking - Answer-seeks ways to meet the needs of different management
situation
recognizes that cookie-cutter solutions cannot be universally applied to solve
organizational problems. Responses must be crafted to best fit the circumstances and
people involved.
Evidence-based management - Answer-uses hard facts and empirical evidence to make
decisions.
An organization - Answer-is a collection of people working together to achieve a
common purpose
Open systems and Complex adaptive systems - Answer-Organizations are
1.
2.
Open systems - Answer-transform human and material resource inputs into finished
goods and service.
Complex adaptive systems - Answer-interact and adapt with their environments to
survive.
stakeholders - Answer-It can be useful to describe and analyze the external
environments of organizations in terms of ____________—people, groups, and
institutions that are affected by and thus have an interest or stake in an organization's
performance.
Key ___________ from an OB perspective include an organization's customers,
owners, employees, suppliers, regulators, and local communities, as well as future
generations.
organizational culture - Answer-One of the strongest contextual influences on human
behavior is _________________—the shared beliefs and values that influence the
behavior of organizational members.
Organizational climate - Answer-represents shared perceptions of members regarding
what the organization is like in terms of management policies and practices.
, Workforce diversity - Answer-describes how people differ on attributes such as age,
race, ethnicity, gender, physical ability, and sexual orientation.
Multiculturalism - Answer-refers to pluralism and respect for diversity in the workplace
inclusion - Answer-A key issue in any organization is __________ —the degree to
which the organization's culture embraces diversity and is open to anyone who can
perform a job, regardless of their diversity attributes.
manager - Answer-A ________ is someone whose job it is to directly support the work
efforts of others
effective manager - Answer-An ____________ helps others achieve high levels of both
performance and satisfaction. (task performance and job satisfaction)
Task performance - Answer-______________ is the quantity and quality of work
produced.
job satisfaction - Answer-___________ is a positive feeling about one's work and work
setting.
OB is quite clear that managers and team leaders should be held accountable for both
task performance and job satisfaction. - Answer-OB is quite clear that managers and
team leaders should be held accountable for both ______________ and
_______________.
planning, organizing, leading, controlling
steps fulfilled more simultaneously than step-by-step - Answer-four functions of
management
planning - Answer-sets objectives and identifies the actions needed to achieve them.
organizing - Answer-divides up tasks and arranges resources to accomplish them.
leading - Answer-creates enthusiasm to work hard to accomplish tasks successfully.
controlling - Answer-monitors performance and takes any needed corrective action.
interpersonal - Answer-A manager's __________ roles involve working directly with
other people, hosting and attending official ceremonies (figurehead), creating
enthusiasm and serving people's needs (leader), and maintaining contacts with
important people and groups (liaison).
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