NHA CCMA Administrative Assisting Review/ Actual Exam
Questions with Correct Verified Answers/ Rated A+
what type of appointment system allows flexibility to allow for the most consistent
patient flow? - ANSWER - wave
HCPCS codes - ANSWER - service and procedure codes for medicare and are not
diagnosis codes
bundled codes - ANSWER - codes used to group together one or more procedures or
services that are billed as one procedure or service
multiple coding - ANSWER - reporting several codes to fully describe the condition;
used for diagnosis coding
Modifers - ANSWER - Added information or changed description of procedures and
services, and are a part of valid CPT or HCPCS codes.
Coding to the Highest Level of Specificity - ANSWER - this kind of coding ensures the
third-party payer is receiving the most specific diagnostic code. This coding avoids an
insurance denial.
Accountable Care Organization (ACO) - ANSWER - An organization of healthcare
providers accountable for the quality, cost, and overall care of Medicare beneficiaries
who are assigned and enrolled in the traditional fee-for-service program
How should you transcribe a patient's routine prescription for a schedule II drug such
oxycodone to the pharmacy? - ANSWER - provide the prescription in writing for the
patient to take to the pharmacy
, 2
-don't fax it
-don't call it in over the phone
-don't submit it electronically
While reviewing a Medicare claim denial and you determine that there are charges that
exceed the usual, customary, and reasonable fees. What should you do to fix it? -
ANSWER - adjust the patient's account to reflect no unpaid charges and write off the
balance
who is responsible for explaining the procedure ensuring the patient understands the
procedure, and risks of the procedure to the patient? - ANSWER - the provider
when informed consent is required for a procedure, what needs to be done before the
patient signs the form? - ANSWER - the provider should review alternative procedures
with the patients
why should a medical assistant be a witness when a patient signs an informed consent
form? - ANSWER - To Validate the patient's signature
a patient reports getting a bill that includes services she did not receive, what should
you do to reconcile these charges? - ANSWER - Review that day's encounter forms to
determine if another patient received the services
what is the appropriate technique for obtaining patient identification? - ANSWER -
asking the patient to state and spell their full name and provide her date of birth
what is the first thing you do when scheduling a patient for an outpatient procedure? -
ANSWER - Obtain an oral or written order from the provider for the procedure.
a provider request a medical assistant to initiate a referral for a patient to a mental
health facility. What piece of information is required in the initial referral? - ANSWER -
the diagnosis
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