Exam (elaborations)
orange theory sa onboarding Questions with Correct Verified Answers
- Course
- Institution
orange theory sa onboarding Questions with Correct Verified Answers
[Show more]
Seller
Follow
Content preview
orange theory sa onboardingQuestions with Correct Verified
Answers
what is a lead? - ANSWER -anyone who has provided their contact information and,
in doing so, "leads" toward a potential sales
-leads are important because we are driven by memberships. without leads,
studios would have no prospects
2 ways we generate leads - ANSWER self generated (refer + receive, community
events, B2B)
Business produced (facebook, national campaigns, etc)
prospecting - ANSWER is generating and capturing real qualified leads (actual info)
marketing - ANSWER is creating brand awareness, potential leads, seeing signs
daily production model - ANSWER one of the core tools for setting daily selling
expectations. It is used to assist and elevate the Sales Associate's performance
expectations-->leads-->contacts-->appointments-->shows-->close-->referrals
studio performance goals - ANSWER each studio is "required" to meet
minimum standards! We refer to these as key performance indicators (KPIs)
the standard for intros (first time guests) is - ANSWER 150 per month
standard for new join is - ANSWER 75 per month
the standard Membership Mix (the breakdown of reoccurring memberships vs.
packages) is - ANSWER 80% memberships and 20% packages
standard utilization is - ANSWER 80%
, inbound calls - ANSWER -current members
-non members (prospects/ leads)
outbound calls - ANSWER -calls to leads
-waitlist
confirmation calls (intros/ cross-regionals)
telephone inquiry script - ANSWER it offers step-by-step verbiage on what to say when
speaking on the phone! it also helps assist the sales staff by using the call time wisely
while multitasking in a busy studio environment
-we use the TI script whenever the phone is picked up. Make sure to be prompt
and answer the phone within 3 rings
objective for inbound calls - ANSWER Current Member Call
Objectives -assist with scheduling, payment changes, class
cancelations etc -provide excellent customer service by answering all
questions Nonmember/ Prospect Call Objectives -obtain contact
information
-how they heard about us
-set up the appointment
Yes pyramid - ANSWER -yes
-confidently deliver price
-show the quality
-offer the convenience
-build emotional value
-extensive product knowledge
-confidence
The benefits of buying summaries with Stuvia:
Guaranteed quality through customer reviews
Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.
Quick and easy check-out
You can quickly pay through EFT, credit card or Stuvia-credit for the summaries. There is no membership needed.
Focus on what matters
Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!
Frequently asked questions
What do I get when I buy this document?
You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.
Satisfaction guarantee: how does it work?
Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.
Who am I buying this summary from?
Stuvia is a marketplace, so you are not buying this document from us, but from seller KenAli. Stuvia facilitates payment to the seller.
Will I be stuck with a subscription?
No, you only buy this summary for $12.49. You're not tied to anything after your purchase.
Can Stuvia be trusted?
4.6 stars on Google & Trustpilot (+1000 reviews)
79373 documents were sold in the last 30 days
Founded in 2010, the go-to place to buy summaries for 14 years now
