7 BREW Training UPDATED ACTUAL
Exam Questions And CORRECT Answers
Blondie - CORRECT ANSWER✔✔- (The best seller!) - Caramel, vanilla, espresso, Smooth
Mix.
Triple 7 - CORRECT ANSWER✔✔- White chocolate, Irish cream, 6 shots of espresso,
Smooth Mix
Brunette - CORRECT ANSWER✔✔- Caramel, hazelnut, espresso, Mocha Mix.
Razorberry Energy - CORRECT ANSWER✔✔- Strawberry, raspberry, blackberry, Energy
Strawberry smoothie - CORRECT ANSWER✔✔- Strawberry smoothie mix, vanilla soft-
serve
Sequence of reading back the drink - CORRECT ANSWER✔✔- 1. Drink Size (Kids, Small,
Medium, or Large)
2. Drink Temperature (Hot, iced, or Chiller)
3. Modifications (Extra Shot, Light Ice, Half-Sweet... the list goes on)
4. Drink Name (Blondie, Brunette, Triple 7)
5. Finish Details, if applicable (Whipped Cream, Caramel Drizzle, Cinnamon Sprinkles)
The Vital Foundation of Our Success:
Our Culture - CORRECT ANSWER✔✔- The people and culture are what produce our secret
sauce: how we make our customers feel. No amount of speed, quality, or smooth operations
can replace that. If we stay true to who we are and honor our culture and
people, then our people will gladly take care of operations on their own.
4 Keys to Success - CORRECT ANSWER✔✔- 1. First Impressions
2. Customer Service
3. Drink Quality
,4. Consistency
Our 7 Brew Values - CORRECT ANSWER✔✔- 1. Our first job is to take care of our team
and have each other's backs.
2. We always have time to remake a drink.
3. Move with a visible sense of urgency - your team is counting on you.
4. We call each other when anything needs immediate attention.
5. If a teammate asks you for help, let them know you are on it.
6. Do more than what you expect from others.
7. Treat every encounter with others as a chance to build them up.
In your own words, what is the foundation of our success and how do we hold fast to it? -
CORRECT ANSWER✔✔- The people and culture are what produce our secret sauce: how
we make our customers feel. No amount of speed, quality, or smooth operations
can replace that. If we stay true to who we are and honor our culture and people, then our
people will gladly take care of operations on their own.
What is our "first job" at 7 Brew? - CORRECT ANSWER✔✔- Our first job is to take care of
our team and have each other's backs.
If you get sick at 11 pm before you work at 6 a.m. the following morning, how should you
reach out to your
manager to let them know? - CORRECT ANSWER✔✔- We call each other when anything
needs immediate attention. If an issue needs attention within 12 hours, we're always happy to
get a phone call versus a message. We want to know ASAP so that a shift
cover, equipment failure, or inventory shortage gets the attention it needs. When in doubt,
reach out!
In your own words, what affect should the music we play in the stand have on our team and
customers? - CORRECT ANSWER✔✔- Appropriate music for a shift helps set the energy -
we sell coffee at a fast-paced drive-thru, and our music should reflect that! The music we play
is positive, clean, non-explicit, upbeat, and up to you!
Lane
, This is the foundational role in the stand. The team member on lane carries a heavy
responsibility with their role: - CORRECT ANSWER✔✔- • Makes a genuine and unique
connection with the customer.
• Calls back orders to the crew.
• Takes payment.
• Ensures all drinks we hand out are as-ordered and top-quality.
• Makes sure drinks are well-organized, drink exteriors are clean, and presented flawlessly to
the customer.
• Moves quickly to ensure a short wait time for the customer.
Texter
The texter is the first impression that a customer has on our people, which is vital! -
CORRECT ANSWER✔✔- • Goes outside when there are three or more cars in line to grab
orders.
• Takes credit/debit card payments outside when we are busy.
• Makes sure that the drink makers inside have enough orders to work with, at least three per
line.
• Whenever not taking orders, runs inside to support the crew. That means running up to the
front and refilling the ice
chests, stocking cups and lids, refilling sauces, and more!
Shots - CORRECT ANSWER✔✔- • Measures out flavor into the cup to start the drink.
• Makes espresso and stirs it into the flavor.
• Keeps track of incoming drinks and directs the team on which drinks to work on next.
• Supports the milk position with their duties (steaming/pouring milk, getting ice cups, etc.)
• Makes blended drinks and chillers.
Milk - CORRECT ANSWER✔✔- • Steams and pours milk for any hot drinks.
• Pours milk for any iced drinks.
• Plans ahead to have various steamed milk ready whenever the shots position has flavor and
espresso in the cup.
• Handles finishing details (whipped cream, drizzle, sprinkles, and lids).
• Passes finished drinks to the appropriate lane table.
