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DEOMI Exam 1 (Study Guide) Questions and Answers
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DEOMI Exam 1 (Study Guide) Questions and Answers
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DEOMI Exam 1 (Study Guide) Questionsand Answers
What is defined as the act or process of using words, sounds, signs, or behaviors to
express or exchange information or to express your ideas, thoughts, and feelings to
someone else? - Answers -Communication
What five elements make up the communication process? - Answers -a.
Communicators (sends and receives)
b. Messages (an object of communication)
c. Channels (Conduit for delivering messages)
d. Environment (physical location, personal experiences, and cultural background)
e. Feedback
Whose responsibility is it to send a message that will be attended to and understood? -
Answers -It is the responsibility of the communicator
The words of your message are referred to as what type of communication? - Answers -
Verbal Communication
What is the most powerful way to communicate nonverbally? - Answers -Touching is
perhaps the most powerful nonverbal communication.
Why is it important to study nonverbal communication? - Answers -It is important to
study because where verbal and nonverbal message conflict, nonverbal messages are
relied upon more.
What type of communication is between you and at least one other person? - Answers -
Interpersonal communication
Noise, objects, temperature, and distance are all known as what type of barrier to
communication? - Answers -Physical barriers
Past experiences, hidden agendas, and stereotypes describe which barriers or factors
that impact communication? - Answers -Perceptual barriers
What type of barrier to communication involves anger, fear, and surprise? - Answers -
Emotional barriers
What are the five steps or elements in the listening process? - Answers -1. Receiving.
2. Attending.
, 3. Understanding.
4. Responding.
5. Remembering.
Which element in the listening process provides feedback and lets the sender know the
message was received? - Answers -Responding
What are the benefits of effective listening? - Answers -a. Improves communications
b. Control of the situation
c. Minimizes conflict
d. Shows that you care
e. Enhances understanding
f. Improves memory
What are the three types of listening? - Answers -1.Active Listening
2.Inactive Listening
3.Selective Listening
Which type of listening involves filtering the message and hearing only what you want to
hear? - Answers -Selective Listening
What are four response blocks that obstruct effective listening? - Answers -1.Evaluation
2.Unsolicited advice giving
3.Diagnosing/analyzing
4.Topping
What is the definition of feedback? - Answers -Feedback refers to a response from the
receiver which gives the communicator an idea of how the message is being received
and whether it needs to be modified.
What are two types of feedback? - Answers -a. Evaluative feedback:
b. Non-evaluative feedback:
Should feedback be specific or general? Should feedback be solicited or imposed? -
Answers --Ensure feedback is specific rather than general.
-Ensure feedback is solicited rather than imposed.
What are the four panes of the Johari Window Model? - Answers --Open/Free area
(Arena)
-Blind Spot
-Hidden Area (Facade)
-Unknown
Which pane contains "things I know about myself but the group doesn't know?" -
Answers -Hidden Area (Facade)
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