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MAR 4203 Exam 3 Questions with 100% Correct Answers 2024/2025
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MAR 4203 Exam 3 Questions with 100% Correct Answers 2024/2025
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MAR 4203 Exam 3 Questions with 100%Correct Answers 2024/2025
Total Quality Management - ANSWERSManaging the entire organization so that it excels on all
dimensions of products and service that are important to the customer
Two fundamental operational goals of TQM - ANSWERS-Careful design of product or service (how good it
can be)
-Ensuring that the organization's systems can consistently produce the design
Design quality - ANSWERSInherent value of the product in marketplace
Conformance quality - ANSWERSDegree to which product or service design specifications are met/ to
what extent products can be produced based on design
Quality of the source - ANSWERSPerson who does the work takes responsibility for making sure it meets
specifications
-The later a defect is detected, more costly it is
When it comes to defects... - ANSWERSTry to identify as early as possible
Basic cost assumptions - ANSWERS-Failures are caused
-Prevention is cheaper
-Performance can be measured (if we see abnormal numbers, process is problematic)
Types of quality - ANSWERS-Appraisal cost (inspection)
-Prevention cost (training)
-Internal failure cost (repair, rework)
-External failure cost (reputation, public image, warranty)
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