Medical Office Procedures Outcomes 1-10 final theory exam
|| Questions and 100% Verified Answers.
In terms of administration within the health profession, what had changed over the years? correct
answers More knowledge, larger scope of practice
What is the difference between an MOA in the USA and in Canada? correct answers In the USA
the MOA's do not do any admin work
What are other names for an MOA correct answers Admin health professional (AHP), MOA,
Medically secretary, Medical receptionist, Admitting clerk, Health Records Clerk
Where are some places and MOA would work? correct answers Community medical center,
Outpatient clinics in hospitals, Community clinics, Urgent care clinics, Hospital admitting
department, Alternative medical clinics such as chiropractor and acupuncture, Community health
care centers such as maternal clinics and vaccination clinics, long term care facilities such as
nursing homes, insurance company's such as blue cross, and dental offices
Define the role of an MOA correct answers One person who takes on administration,
communication, and clinical responsibilities in a health care setting
What are some administration and office management skills correct answers client registration,
billing, scheduling/booking referrals, telephone administration, health card verification, clerical
duties
What are some communication skills correct answers Telephone administration, paging, team
communication, screen direct visitors, direct reports/ faxes/ photocopies, provide education
resources to patients
What are some clinical skills correct answers Helping with procedures, taking height weight and
vitals, supporting nervous patients, entering history of present illness into EMR, testing urine,
sanitizing instruments, prepare exam room, educating clients
Define what an attribute is correct answers A combination of characteristics a person is born
with and qualities gained through out their development
What is an example of an attribute correct answers Professionalism, analytical thinking, good
judgement, approachable manor, friendly personality, sense of responsibility, flexibility, calm
demeanour
Define what a skill is correct answers Proficiency, is acquired or developed through training or
experience
What is an example of a skill correct answers Organization, effective communication,
keyboarding skills, computer literacy, knowledge of med terms, knowledge of EMR
, What is telephone triaging correct answers Process of sorting injured people into groups based
on their needs or likely benefit from immediate medical treatment
What are some challenges for not having a board certification correct answers This is usually
necessary to enter any association, it is difficult to continue professional development or
networking, wages are lower because there is no set bar
Describe what areas are within a medical office correct answers Waiting room, front reception,
exam room, washrooms, room for the doctors, nurses desk/room, offices for other health care
providers, procedure room, meeting room, quiet room
What do the areas in a medical office need to be correct answers Accessible, Functional,
Productive, Secure and Safe
What are the responsibilities of an MOA correct answers Brining patients to the rooms, dealing
with patient questions, taking blood pressure, weight and height, testing urine, answering phones,
answering patient emails, filing patient information, specialist appointments, Faxing
prescriptions, Scanning documents, dealing with other doctors offices, billing patients, knowing
what steps to take when urgent and emergent patients come into your clinic
What is a environmental risk factor correct answers * lighting- dim lights may cause falls etc
* noise levels - loud noise can be irritating and distracting/ reduces concentration level
What is a personal risk factor correct answers - Childhood/ infants: do not have a sense of danger
so do not leave them alone, do not leave things on the floor and have lower cabinets locked
- Mobility impairment includes: falling, wet floors, leaving cords unattended
-Altered cognition: Making sure there is someone who can help others
-Over confidence: Ensuring that you are there incase you need to help them
- fatigue
- visual and hearing impartment
how can you address personal and environmental risk factors correct answers - keep floors clean
and dry
- clean spills right away
- pay attention to personal risk issues
- avoid loose rugs, floor mats
- keep layout familiar for those with sight disabilities
- keep furniture out of the way of traffic
What are ergonomics correct answers A science that deals with function of a work space
