RD Exam Jean Inman Study Guide Domain 3 UPDATED ACTUAL Exam Questions and CORRECT Answers
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Jean Inman
Institution
Jean Inman
RD Exam Jean Inman Study Guide Domain
3 UPDATED ACTUAL Exam Questions
and CORRECT Answers
what is the difference between policies & procedures? - CORRECT ANSWER- policies
are the general decision making guidelines (the "why")
procedures are a sequence of activites specific to daily operatio...
RD Exam Jean Inman Study Guide Domain
3 UPDATED ACTUAL Exam Questions
and CORRECT Answers
what is the difference between policies & procedures? - CORRECT ANSWER- ✔✔policies
are the general decision making guidelines (the "why")
procedures are a sequence of activites specific to daily operations (the "how")
RE: emergency preparedness
what is the table top drill? - CORRECT ANSWER- ✔✔simulated emergency situation to test
emergency plans
RE: organizing and staffing
a narrow span of control is where:
- [more/less] levels are created
- [more/less] managers are needed
- needed with newly hired personnel - CORRECT ANSWER- ✔✔- [more] levels are created
- [more] managers are needed
- needed with newly hired personnel
RE: Staffing schedules
what is a production schedule? - CORRECT ANSWER- ✔✔time sequence of events
required to produce a meal
***basically, what to do when.***
RE: Staffing schedules
what is a master schedule? - CORRECT ANSWER- ✔✔an overall plan
basis for developing weekly schedules
,RE: Staffing schedules
what is a shift schedule? - CORRECT ANSWER- ✔✔shows staffing patterns for particular
operation
RE: Staffing schedules
what is are absolute FTEs? - CORRECT ANSWER- ✔✔minimum number of employees
needed to staff the facility.
what are adjusted FTEs? - CORRECT ANSWER- ✔✔take into account the benefit days and
days off.
RE: Staffing schedules
What is the formula for:
FTEs/year - CORRECT ANSWER- ✔✔FTEs/year:
labor hours worked that year / 2080
RE: Staffing schedules
How do you determine the actual number of employees needed. - CORRECT ANSWER-
✔✔# of FT positions x 0.55 = # of relief workers needed to cover a year
ie: 20 FT positions x 0.55 = 11 relief workers
therefore total number of employees needed = 20+11= 31
NOTE: the 0.55 came from: 365 (days per yr) - 129 (benefit days/days off) = 236 days
remaining that employees are generally available to work. --> 129/236=0.55
NOTE#2: another way to do it multiply the number of FT positions x 1.55. --> ie: 20 x 1.55 =
31
, Re: staffing schedules
how many FT workers ' days off can 1 relief worker cover? (consider employees work 5 days
and have 2 days off) - CORRECT ANSWER- ✔✔5/2=2.5
1 relief working can cover the "days off" of 2.5 FT workers each week.
RE: Productivity
how do you find the number of meals per hour - CORRECT ANSWER- ✔✔# meals
produced / # of hours worked
RE: Work Simplification
work simplification procedures look at the [smallest/broadest] parts of the job - CORRECT
ANSWER- ✔✔smallest
RE: Communication
what is a "downward" organizational communication channel - CORRECT ANSWER-
✔✔from department head down through the ranks of workers (chain of command)
-uses procedural manuals and policy statements
RE: Motivational theories and strategies --> Maslow's Hierarchy of needs
What are considered "Physiological Basic Needs" in the work place (4) - CORRECT
ANSWER- ✔✔pay, benefits, working conditions, schedule
RE: Motivational theories and strategies --> Maslow's Hierarchy of needs
What are considered "Basic Needs" in the work place related to security and safety (3) -
CORRECT ANSWER- ✔✔insurance, job security, retirement plans
RE: Motivational theories and strategies --> Maslow's Hierarchy of needs
What are considered "Higher Human Needs" in the work place? (3) - CORRECT ANSWER-
✔✔Social
Self-esteem
Self-realization/Job enrichment.
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