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aice travel and tourism semester 1 study guide WITH ANSWERS GRADED A+
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EUNICEaice travel and tourism semester 1 study guide
WITH 100% CORRECT ANSWERS
food
lodging
what are the 5 segments of the hospitality
travel
industry?
tourism
reacreation
all segments of the industry must meet customers
whose needs?
a chain is a business that has more than one establishment under the same name and
what is the difference between a chain and ownership
franchise? a franchise is a business with the right to use brands and products of another
business
worlds largest industry? travel and tourism
of the five segments of hospitality, which is food
the largest and most varied?
name four types of skills that can be interpersonal, leadership, career, & technical
developed by belonging to a CTSO?
view of entrance
1st phone call
1 of 5 critical moments (of the 11)? wait for table/room
at table/room
interaction w/ greeter
verbal
what are 3 methods of communication that
nonverbal
we discussed?
written
human needs range from basic physical food, shelter, accepted, personal
needs, such as ___ & ___; to psychological
needs, such as feeling ___ & fulfilling ___
goals
fix the issue
3 things we are striving to do when
make customer feel accepted
handling customer complaints?
give respect
1/4
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