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AICE Travel & Tourism WITH 100- SURE ANSWERS
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AICE Travel & Tourism WITH 100- SURE ANSWERS
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EUNICEAICE Travel & Tourism WITH 100% CORRECT ANSWERS
-Domestic: trip takes place within a person's home country.
-International Tourism: if trip crosses national borders
-Outbound Tourism: if tourists leave their own country (when people in your country
Asses the different types of tourism.
visit another country)
-Inbound Tourism: International tourist arrivals; when people from another country
visit your country
-Seasonality: the different levels of demand of tourism products and services
throughout the year.
Describe Seasonality, Intangibility, and
-Intangibility: the products cannot be evaluated or "tested" before its purchase.
Perishability of the T&T industry.
-Perishability: when T&T products cannot be stored for sale on a future occasion.
*Ex; Every airplane tickets not sold illustrates the lost revenue for that day.
**A resort has many different members of Responses may include the following and/or other relevant information:
staff with differing roles and responsibilities • lobby/reception (1) - guests check-in and are issued with keys (1)
to make sure • guest rooms (1) - daily housekeeping (1)
a guest's stay is as comfortable and • restaurant (1) - guests served their meals by waiting staff (1)
enjoyable as possible. • bar (1) - guests served beverages (1)
(a) Describe two likely ways in which staff • pool/beach (1) - guests issued towels (1).
at a resort might meet the needs of guests
during their
stay.
Chosen customer service environment: guest room
**State three examples of problems that • bathroom leak (1) - housekeeping arranges for maintenance to send
staff working in a resort might have to deal plumber (1)
with. In • air conditioning set too cold (1) - room attendant checks settings and
each case suggest a suitable response shows guest how to regulate (1)
from the member of staff. • no complimentary bottled water left in room (1) - room attendant supplies
on receiving request (1).
**Assess the types of market research surveys
methods the resort might use in order to • mystery shoppers
obtain • focus groups
information about customer service • observation.
standards.
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