Apple Device Support Certification |
Questions with 100% Correct Answers |
Verified | Latest Update 2024 Rated A+
Troubleshooting icloud backups - ✔✔Two common issues that occur while
backing up to iCloud are insufficient storage and incomplete backup. Restoring
your iPhone from an incomplete backup might result in lost data. To check
backup size: In Settings, tap [your name] > iCloud > Manage Storage > Backups.
Tap iPhone and all backups appear, turn off apps you don't wanna back up, tap
turn off and delete
Managing backups on Mac - ✔✔Find the backups once phone is plugged in, Click
manage backups, Control-click a backup, choose Show in Finder from the shortcut
menu, then click OK.
,Backing up with Apple Configurator - ✔✔Connect phone to laptop, Open apple
configurator and select your phone from All devices window, Choose Actions >
Advanced > Enable Encrypted Backups. Make password, Choose actions and then
back up
Restoring a device - ✔✔settings>general>transfer or reset iPhone, Tap erase all
content and settings, Press continue, Enter passcode, Enter apple id info and
then tap turn off, Tap erase iphone
Restoring a device with Mac - ✔✔Connect phone, Choose phone in finder,
Click restore iphone, Click don't back up, Click restore, Click next, Review
licensing agreement and click agree, Click ok
Restore a device on apple configurator - ✔✔Connect phone, Open apple
configurator, Select iphone in all devices, Choose actions and restore,
Click restore, Click accept
,Putting phone in recovery mode - ✔✔On your iPhone, press and release the
volume up button, press and release the volume down button, and press and
hold the side button until the recovery mode screen appears. The device restarts,
displays the Apple logo, and enters recovery mode.
Reviving a device - ✔✔In apple configurator, select iphone,
Actions>advanced>revive, Click accept, Enter passcode
Troubleshooting cellular data - ✔✔Tap cellular, Turn cellular data off and on
again, If traveling internationally: tap cellular, cellular data, options, data roaming
Check for carrier settings updates - ✔✔settings>general>about, If an update
is available, dialog appears, hit update
Sim card issues - ✔✔Locate Sim tray, Eject sim, Remove sim card check for
damage, To replace: locate notch on new card, place card in new tray (only fits
one way), put tray back into device
, Personal hotspots - ✔✔Connect to them on in wifi, Or USB for a laptop
Wifi - ✔✔Connecting to wifis of all types, If not working, may be an outage
or device may need a reset of wifi settings
Airdrop - ✔✔Turn on wifi and bluetooth on both devices, Devices must be near
each other, Turn off personal hotspot, In Settings on your receiving iPhone, tap
General > AirDrop and select a receiving setting. Open control center, tap
airdrop icon, Tap who you want to receive from (contacts only or everyone), For
sharing files: tap share button on a file button, press airdrop button, or users
profile, tap accept. Make sure content and privacy settings are turned on and
that airdrop is on in that setting
Troubleshooting apps - ✔✔Swipe away app if unresponsive, Reboot phone, Open
app store, go to profile, make sure apps are up to date, In settings, go to app store
and make sure app updates is turned on, Make sure your app is on the latest
