Automotive Chassis Systems, 8e (Halderman)
Chapter 1 Service Information, Work Orders, and Vehicle Identification
1) What type of information is commonly included in the owner's manual that would be a benefit
to the service technician?
A) Maintenance reminder light reset procedures
B) Tire pressure monitoring system reset procedures
C) Maintenance items specifications
D) All of the above
Answer: D
R
Diff: 1 Page Ref: 1
Chapter Quiz: Yes
U
Objective: 1-1 Discuss the importance of vehicle owner's manuals, service records, and service
information.
2017 ASE MAST: A0.C.01 Identify information needed and the service requested on a repair
SE
order.
2) Two technicians are discussing the need for the history of the vehicle. Technician A says that
an accident could cause faults due to hidden damage. Technician B says that some faults could
A) Technician A only
B) Technician B only IS
be related to a previous repair. Which technician is correct?
O
C) Both technicians A and B
D) Neither technician A nor B
N
Answer: C
Diff: 2 Page Ref: 3
N
Chapter Quiz: Yes
Objective: 1-5 Explain why service records are important.
2017 ASE MAST: A0.C.04 Review vehicle service history.
O
3) A campaign (recall) is mailed to the owner of a vehicle from the ________.
C
A) vehicle manufacturer
B) local dealer
ED
C) federal government
D) state or local government
Answer: A
Diff: 1 Page Ref: 2
M
Chapter Quiz: Yes
Objective: 1-3 Describe vehicle recalls and campaigns.
2017 ASE MAST: A1.A.02 Research vehicle service information including fluid type, internal
engine operation, vehicle service history, service precautions, and technical service bulletins.
1
Copyright © 2021 Pearson Education, Inc.
,4) Technical service bulletins (TSBs) are issued by the ________.
A) vehicle manufacturer
B) local dealer
C) federal government
D) state or local government
Answer: A
Diff: 1 Page Ref: 2
Chapter Quiz: Yes
Objective: 1-2 Explain the different types of service information.
2017 ASE MAST: A1.A.02 Research vehicle service information including fluid type, internal
R
engine operation, vehicle service history, service precautions, and technical service bulletins.
U
5) Four tenths of an hour is how many minutes?
A) 14
B) 24
SE
C) 34
D) 44
Answer: B
Diff: 1 Page Ref: 4
Chapter Quiz: Yes
IS
Objective: 1-4 Discuss the importance of the work order.
2017 ASE MAST: A0.C.01 Identify information needed and the service requested on a repair
O
order.
N
6) What should the service technician document on the work order?
A) The results of any inspections and tests
N
B) What was replaced or serviced
C) The dimensions of the related component and comparison to factory specifications
D) Any of the above
O
Answer: D
Diff: 1 Page Ref: 3
C
Chapter Quiz: Yes
Objective: 1-4 Discuss the importance of the work order.
ED
2017 ASE MAST: A0.C.05 Complete work order to include customer information, vehicle
identifying information, customer concern, related service history, cause, and correction.
7) The labor rate for each operation is included on the work order and is added by the ________.
M
A) service technician
B) service advisor
C) shop owner or designated warranty person
D) Any of the above
Answer: C
Diff: 1 Page Ref: 3
Chapter Quiz: Yes
Objective: 1-4 Discuss the importance of the work order.
2017 ASE MAST: A0.C.05 Complete work order to include customer information, vehicle
identifying information, customer concern, related service history, cause, and correction.
2
Copyright © 2021 Pearson Education, Inc.
,8) Which of the following are performed at no cost to the vehicle owner?
A) TSBs
B) Campaigns (recalls)
C) Either A or B
D) Neither A nor B
Answer: B
Diff: 1 Page Ref: 2
Chapter Quiz: Yes
Objective: 1-3 Describe vehicle recalls and campaigns.
R
2017 ASE MAST: A1.A.02 Research vehicle service information including fluid type, internal
engine operation, vehicle service history, service precautions, and technical service bulletins.
U
9) The first character of the vehicle identification number is the country of origin. Where was the
vehicle built that has a "5" as the first character?
SE
A) United States
B) Canada
C) Mexico
D) Japan
Answer: A
Diff: 1 Page Ref: 6
Chapter Quiz: Yes IS
O
Objective: 1-7 Explain vehicle identification, vehicle safety certification label, and the VECI
label.
N
2017 ASE MAST: A0.C.05 Complete work order to include customer information, vehicle
identifying information, customer concern, related service history, cause, and correction.
N
10) The VECI label includes all of these EXCEPT ________.
A) engine identification
O
B) horsepower and torque rating of the engine
C) California emission standard
C
D) EPA emission standard
Answer: B
ED
Diff: 1 Page Ref: 7
Chapter Quiz: Yes
Objective: 1-7 Explain vehicle identification, vehicle safety certification label, and the VECI
label.
M
2017 ASE MAST: No related ASE task.
3
Copyright © 2021 Pearson Education, Inc.
, 11) Aftermarket service information is available in what format?
A) Manuals
B) CDs or DVDs
C) Internet
D) All of these are possible source formats.
Answer: D
Diff: 1 Page Ref: 2
Chapter Quiz: No
Objective: 1-2 Explain the different types of service information.
2017 ASE MAST: A1.A.02 Research vehicle service information including fluid type, internal
R
engine operation, vehicle service history, service precautions, and technical service bulletins.
U
12) What does NOT need to be included on the work order?
A) Vehicle description
B) Miles on the odometer
SE
C) The brand of gasoline used
D) The estimate of the repair
Answer: C
Diff: 1 Page Ref: 3
Chapter Quiz: No
IS
Objective: 1-4 Discuss the importance of the work order.
2017 ASE MAST: A0.C.01 Identify information needed and the service requested on a repair
O
order.
N
13) Which type of manual or service information includes the flat rate time and the cost of parts?
A) Labor guides
N
B) Factory service manuals
C) Component location guides
D) Free Internet sites
O
Answer: A
Diff: 1 Page Ref: 3
C
Chapter Quiz: No
Objective: 1-1 Discuss the importance of vehicle owner's manuals, service records, and service
ED
information.
2017 ASE MAST: A0.C.01 Identify information needed and the service requested on a repair
order.
M
4
Copyright © 2021 Pearson Education, Inc.
