,7) The labor rate for each operation is included on the work order and is added by the .
A) Service technician
B) Service advisor
C) Shop owner or designated warranty person
D) Any of the above
Answer: C
Diff: 1 Page Ref: 3
Chapter Quiz: Yes
TE
Objective: 1 Discuss the importance of vehicle owner's manual, service records, and service
information.
ASE Area: This chapter will help prepare for the Suspension and Steering (A4) and Brakes (A5)
ASE certification test.
8) Which of the following are performed at no cost to the vehicle owner?
ST
A) TSBs
B) Campaigns (recalls)
C) Either A or B
D) Neither A nor B
Answer: B
Diff: 2 Page Ref: 2
SO
Chapter Quiz: Yes
Objective: 1 Discuss the importance of vehicle owner's manual, service records, and service
information.
ASE Area: This chapter will help prepare for the Suspension and Steering (A4) and Brakes (A5)
ASE certification test.
LU
9) The first character of the vehicle identification number is the country of origin. Where was the
vehicle built that has a "5" as the first character?
A) United States
B) Canada
C) Mexico
D) Japan
TI
Answer: A
Diff: 1 Page Ref: 6
Chapter Quiz: Yes
Objective: 1 Discuss the importance of vehicle owner's manual, service records, and service
O
information.
ASE Area: This chapter will help prepare for the Suspension and Steering (A4) and Brakes (A5)
ASE certification test.
N
, 10) The VECI label includes all EXCEPT .
A) Engine identification
B) Horsepower and torque rating of the engine
C) California emission standard
D) Federal (EPA) emission standard
Answer: D
Diff: 1 Page Ref: 7
Chapter Quiz: Yes
TE
Objective: 1 Discuss the importance of vehicle owner's manual, service records, and service
information.
ASE Area: This chapter will help prepare for the Suspension and Steering (A4) and Brakes (A5)
ASE certification test.
11) Service information found for vehicles contains all of the , as well as procedures to
ST
follow when servicing or repairing a vehicle.
A) Sizes
B) Specifications
C) Fluids
D) All of the above
Answer: B
SO
Diff: 1 Page Ref: 2
Chapter Quiz: Yes
Objective: 1, 2 Discuss the importance of vehicle owner's manuals, service records, and service
information. Explain the different types of service information.
ASE Area: This chapter will help prepare for the Suspension and Steering (A4) and Brakes (A5)
ASE certification test.
LU
12) A campaign is typically issued when a manufacturer wants to a product's
performance or increase the customer's satisfaction.
A) Delay
B) Measure
C) Improve
TI
D) Derate
Answer: C
Diff: 1 Page Ref: 2
Chapter Quiz: Yes
O
Objective: 1 Describe vehicle recalls and campaigns.
ASE Area: This chapter will help prepare for the Suspension and Steering (A4) and Brakes (A5)
ASE certification test.
N
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