©SIRJOEL EXAM SOLUTIONS
10/10/2024 11:44 AM
NUR402 Exam Questions With Correct
Answers
1. Identify and describe workplace sources of conflict in nursing - answer✔- common source of
conflict in professional setting include; disputes over resources allocation or availability,
personality differences, differences in values, threats from inside or outside an organization,
cultural differences, and competition
- personal sources of conflict; differences in values, threats to security or well-being, financial
problems, and cultural problems, family relationships
Common Conflicts in Nursing - answer✔- Professional/Bureaucratic
- Nurse/Nurse Conflicts
- Nurse/Doctor Conflict
- Personal competency gap conflicts
- Competing Role conflicts
-Expressive/Instrumental Conflicts
, ©SIRJOEL EXAM SOLUTIONS
10/10/2024 11:44 AM
When a nurse's skill level interferes with her own expectation of standards of practice for herself.
Occurs when nurses are reassigned
Professional/Bureaucratic - answer✔- Are the results of an incompatibility of expectations
produced by the system and perceived professional standards and responsibilities.
- There is an imbalance of power
- Lead to a great deal of frustration for nurses who feel helpless in a situation.
Nurse/Nurse Conflicts - answer✔- Differing values toward the philosophy of nursing are held by
nurses who work together
- Interferes with teamwork
Eg. some are task orientated and some who wish to do holistic care
Nurse/Doctor Conflict - answer✔- Differing expectations
- Stereotype of physicians dominating patient care
- Some nurse feel a need to compete with doctors
- Differences between the medical model and the nursing model.
- Imbalance in the system
Competing Role Conflicts - answer✔- When same person fulfills the role of nurse, student,
spouse, parent
, ©SIRJOEL EXAM SOLUTIONS
10/10/2024 11:44 AM
Expressive/Instrumental Conflict - answer✔When nurse is torn between technical care and the
human or expressive needs of patients.
Concerned with ethical issues, legal issues, patient and family requests and personal values and
the philosophy of the nurse
Patient/Nurse Conflicts - answer✔- When nurses' goal for care differs from patients' goals for
care
- Can be kept to a minimum when the nurse maintains an effective, therapeutic role in caring for
patients.
- Respect patients and families decisions about their care when the choice is an informed and
considered one.
- But it is not easy to accept nontraditional choices
Sources of Conflict - answer✔Environmental
- cultural
- nationality
- religion
- class
- economics
, ©SIRJOEL EXAM SOLUTIONS
10/10/2024 11:44 AM
- politics
- society
- resources
- race
Individual
- ego
- personality
- identity
- intimate relationships
- beliefs
- perceptions
- perspectives
- education
- position and role
Types of Conflict - answer✔intrapersonal
interpersonal
10/10/2024 11:44 AM
NUR402 Exam Questions With Correct
Answers
1. Identify and describe workplace sources of conflict in nursing - answer✔- common source of
conflict in professional setting include; disputes over resources allocation or availability,
personality differences, differences in values, threats from inside or outside an organization,
cultural differences, and competition
- personal sources of conflict; differences in values, threats to security or well-being, financial
problems, and cultural problems, family relationships
Common Conflicts in Nursing - answer✔- Professional/Bureaucratic
- Nurse/Nurse Conflicts
- Nurse/Doctor Conflict
- Personal competency gap conflicts
- Competing Role conflicts
-Expressive/Instrumental Conflicts
, ©SIRJOEL EXAM SOLUTIONS
10/10/2024 11:44 AM
When a nurse's skill level interferes with her own expectation of standards of practice for herself.
Occurs when nurses are reassigned
Professional/Bureaucratic - answer✔- Are the results of an incompatibility of expectations
produced by the system and perceived professional standards and responsibilities.
- There is an imbalance of power
- Lead to a great deal of frustration for nurses who feel helpless in a situation.
Nurse/Nurse Conflicts - answer✔- Differing values toward the philosophy of nursing are held by
nurses who work together
- Interferes with teamwork
Eg. some are task orientated and some who wish to do holistic care
Nurse/Doctor Conflict - answer✔- Differing expectations
- Stereotype of physicians dominating patient care
- Some nurse feel a need to compete with doctors
- Differences between the medical model and the nursing model.
- Imbalance in the system
Competing Role Conflicts - answer✔- When same person fulfills the role of nurse, student,
spouse, parent
, ©SIRJOEL EXAM SOLUTIONS
10/10/2024 11:44 AM
Expressive/Instrumental Conflict - answer✔When nurse is torn between technical care and the
human or expressive needs of patients.
Concerned with ethical issues, legal issues, patient and family requests and personal values and
the philosophy of the nurse
Patient/Nurse Conflicts - answer✔- When nurses' goal for care differs from patients' goals for
care
- Can be kept to a minimum when the nurse maintains an effective, therapeutic role in caring for
patients.
- Respect patients and families decisions about their care when the choice is an informed and
considered one.
- But it is not easy to accept nontraditional choices
Sources of Conflict - answer✔Environmental
- cultural
- nationality
- religion
- class
- economics
, ©SIRJOEL EXAM SOLUTIONS
10/10/2024 11:44 AM
- politics
- society
- resources
- race
Individual
- ego
- personality
- identity
- intimate relationships
- beliefs
- perceptions
- perspectives
- education
- position and role
Types of Conflict - answer✔intrapersonal
interpersonal
