APCO Comm Center Supervisor Questions
And Answers
What type of decisions are poorly thought out, have no supporting data, have a lengthy
timeframe & base final solutions on individual judgement instead of fact? (2.1) NonProgrammed
According to the text, what is not a common cause of procrasti...
What type of decisions are poorly thought out, have no supporting data, have a lengthy
timeframe & base final solutions on individual judgement instead of fact? (2.1) Non-
Programmed
According to the text, what is not a common cause of procrastination? (2.4) Laziness
3 basic steps to setting goals, as listed by the text (2.3) 1. Create a big picture view of
what is wanted and what large-scale goals are desired
2. Break large-scale goals down into smaller targets
3. Start working toward accomplishing goals using the framework set
A process by which a person learns more about themselves- what they like, what they do not
like, and how they tend to react to certain situations (2.4) Self-assessment
Continuing dispatch education can assist with: (2.6) 1. Maintaining proper levels of
service
2. Incorporating new policies & procedures
, APCO Comm Center Supervisor Questions
And Answers
3. Addressing deficiencies found in the agency's quality control program
The primary thing supervisors must do to manage stress levels effectively is: (2.7) Take
care of their own stress first
To be a successful leader, the Comm Center Supervisor must clearly define the goal or mission
statement of their agency, have a vision and passion for working towards making all the things
that are wrong right despite obstacles and challenges, be familiar with their responsibilities and...
(3.1) Be motivated enough to know how to motivate others
A successful Supervisor must be: (3.3) 1. Honest enough to know their strengths and
weaknesses
2. Ready when called upon to share their strengths
3. Motivated enough to work at reducing their weaknesses
The most common form of counseling is: (3.4) Immediate feedback after a call or dispatch
Guidelines for counseling employees include: (3.4) 1. Focus on behaviors
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