APCO Fire exam study Questions And
Answers
inference the deriving of a conclusion based upon something known or assumed.
the 5 w's where - what - when - who - weapons
vehicle description C- Color
Y- Year
M- Make/Model
B- Body
A- Additional information
L- license num/expiration date
S- St...
inference the deriving of a conclusion based upon something known or assumed.
the 5 w's where - what - when - who - weapons
vehicle description C- Color
Y- Year
M- Make/Model
B- Body
A- Additional information
L- license num/expiration date
S- State/province of license.
persistent repetition requires that the request be repeated each time in the same way. used
for hysterical callers.
ALI Automatic Location Identification. The calling party's address and dispatch
information
, APCO Fire exam study Questions And
Answers
ANI Automatic Number Identification. The calling party's telephone number
basic 9 1 1 a system that provides dedicated lines for carrying 9 1 1 calls to the psap
closest to the caller
e911 Enhanced 9 1 1. automatically provides the callers phone number and physical
address
ESN Emergency service number. determines which agencies are to respond to the call for
service
PSAP Public Safety Answering Point
P-PSAP Primary Public Safety Answering Point
PBX Private Branch Exchange. a switch that controls a privately owned group of
telephone lines
, APCO Fire exam study Questions And
Answers
Selective routing In conjunction with ani/ali information, calls can be selectively routed to
the correct Police, Fire or ambulance PSAP based on the callers information
Types of call routing Direct Dispatch, Call transfer, Call relay and call referral
Direct dispatch The call is dispatched directly by the PSAP that receives the call
Call transfer The caller is transferred to the appropriate PSAP for dispatch after the
incident location and nature is obtained
Call Relay Is where information obtained from a caller is provided (relayed) to the
appropriate PSAP, department or agency.
Call referral the caller is provided the telephone number and asked to call the appropriate
agency.
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