COUN 516 Midterm All Answers Correct
Definition of Crisis ✅An obstacle that is for time, insurmountable by the use of customary methods of
problem-solving. A period of disorganization ensues, a period of upset, during which many abortive
attempts at a solution are made (Kanel, 2018).
Definition of Crisis ✅A state of disequilibrium that occurs after a stressor. The person is been unable to
function in one or more areas of his or her life because customary coping mechanisms have failed (Kanel
, 2018)
Characteristics of Effective Crisis Workers ✅Life, experience, poise, creativity, and flexibility, energy and
resiliency, quick, mental reflexes, assertiveness, tenacity, delay, gratification, courage, optimism, reality,
orientation, calmness, underdressed, objectivity, a strong and positive self-concept (James & Gilliland ,
2017).
Culturally effective helping in crisis. ✅Cultural adaptation: modifying evidence based treatments, to
accommodate the cultural beliefs, attitudes, and behaviors of the cultural group to whom one is
providing services (James & Gilliland 2017)
Culturally effective helping in crisis. ✅Disabusing themselves of tunnel, vision, perspectives,
assumptions, and unconscious bias, since they may have about people from different cultures (James &
Gilliland 2017)
Confidentiality ✅An important part of the ethical code for mental health providers. A broad concept
that refers to safeguarding clients from unauthorized disclosure of information made in the therapeutic
relationship (Kanel , 2018)
Confidentiality ✅An ethical standard providing the client with the right for all disclosures and counseling
to be kept private (Kanel , 2018).
Privileged Communication ✅The legal counterpart of confidentiality. Clients may waive the right to
privilege if they wish the counselor to share certain information in court or other limited venues (Kanel ,
2018)
, Privileged Communication ✅The statutory right that protects clients from having their confidences
revealed publicly. (Kanel , 2018)
Crisis Intervention Interview ✅Predispositioning/engaging/initiating contact (James & Gilliland 2017)
Crisis Intervention Interview ✅Establishing psychological connection and clarifying intentions (James &
Gilliland 2017)
Crisis Intervention Interview ✅Assess the client for safety, defined the problem, and appraise the client
of his or her rights. It's a patient and methodical matter, go through a standard intake interview using
open, ended questions and active listening. (James & Gilliland 2017)
Attending Skills and Empathy ✅Behavior that has to do with following the client's lead, actively
listening, and demonstrating presence (Kanel , 2018)
Attending Skills and Empathy ✅Good eye contact, attentive body language, expressive vocal style, and
verbal following. (Kanel , 2018)
Validation ✅Telling clients that their feelings are normal, and typical for someone experiencing this type
of situation (Kanel, 2018)
Validation ✅What the client is experiencing has been experienced by others, and that his or her
reactions are not out of the ordinary for the situation (Kanel , 2018)
Emic ✅A cultural view that looks beyond physical features, race, and ethnicity to all of the social
locations that make the individual distinct from others (James & Gilliland, 2017)
Etic ✅The traits and factors that are common to all persons within a particular ethnic or racial group
(James & Gilliland, 2017)
