The term PSAP stands for Public Safety Access PointFalse, Public Safety
Answering Point
Professionalism is defined by who you are, what you do, and how others perceive
youTrue
Ethics involves an individuals personal, professional, and organizational rules of
conductTrue
The thr...
APCO Telecommunicator Test
questions and answers
The term PSAP stands for Public Safety Access Point✔✔False, Public Safety
Answering Point
Professionalism is defined by who you are, what you do, and how others perceive
you✔✔True
Ethics involves an individuals personal, professional, and organizational rules of
conduct✔✔True
The three primary fields of public safety communications are law enforcement, fire
service, and emergency management✔✔False, They are Law Enforcement, Fire
Services, and EMS (Emergency Medical Services)
The term vital services defines the primary functions or tasks of public safety
communications systems✔✔True
Telephone books, maps, and cross reference directories are examples of PSAP
informational resources✔✔True
A policy is a guide to action and a procedure is a guide to thinking✔✔False, A policy
is a guide to thinking and a procedure is a guide to action
All non verbal communication requires face to face communication✔✔False
A question that can't be answered yes or no is an open ended question✔✔True
Restating a speakers main points in your own words is applying the active listening
technique✔✔False
Repeating in a short declarative statement the emotions or feelings the speaker is
communicating is applying the active listening technique of paraphrasing✔✔False
An observation is based on assumptions and an inference is based on
facts.✔✔False, An observation is based on facts and an inference is based on
assumptions
Good customer service means treating callers with dilligence, consideration, and
respect✔✔True
Emergency calls only come in on emergency lines✔✔False
Giving legal advice and/or personal opinions is part of a telecommunicators
job✔✔False
, It's okay for a telecommunicator to rely on memory during info gathering✔✔False
An accurate description of weapons is critical info for response units✔✔True
The ALI is the calling party's telephone number and the ANI is the calling party's
address and dispatch info.✔✔False, ALI is location and ANI is number
E911 systems enhance basic 911 systems by automatically providing the callers
telephone number and physical address✔✔True
Cordless telephones are considered part of the wireless telephone systems✔✔False
911 calls are selectively routed to the correct PSAP based on the MSAG✔✔True
The four basic operational methods for call routing are direct dispatch, call transfer,
call relay, and call referral✔✔True
PBX pinpoints the exact location of the caller.✔✔False, usually used in large building
and gives a vague location
Wireless E911 phase one provides the estimated location latitude and longitude of
the calling phone✔✔False
Hand set based wireless location technology provides a location on GPS
satellites✔✔True
Emergency VoIP calls may come in over administrative lines✔✔True
A silent open line call must be considered a potential TTY call until proven
otherwise✔✔True
Conference-in allows a telecommunicator to communicate directly with the
telematics subscriber reporting the emergency✔✔True
Logging recorder info can be used for Quality Assurance purposes✔✔True
The echo procedure is used in radio transmissions to assign response
units✔✔False, the echo procedure is when you repeat back info on the radio
The abbreviation BOLO( Be on the Look Out) and ATL (Attempt to Locate) refer to
the same type of radio broadcast✔✔True
When handling fire service calls preliminary dispatch info should be kept to a
minimum✔✔True
A conventional radio system allows for many talk groups to share the same
frequencies✔✔False
The benefits of buying summaries with Stuvia:
Guaranteed quality through customer reviews
Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.
Quick and easy check-out
You can quickly pay through credit card or Stuvia-credit for the summaries. There is no membership needed.
Focus on what matters
Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!
Frequently asked questions
What do I get when I buy this document?
You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.
Satisfaction guarantee: how does it work?
Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.
Who am I buying these notes from?
Stuvia is a marketplace, so you are not buying this document from us, but from seller WorkAce. Stuvia facilitates payment to the seller.
Will I be stuck with a subscription?
No, you only buy these notes for $7.99. You're not tied to anything after your purchase.
