100% satisfaction guarantee Immediately available after payment Both online and in PDF No strings attached
logo-home
Exam (elaborations) APCO $7.99   Add to cart

Exam (elaborations)

Exam (elaborations) APCO

 8 views  0 purchase
  • Course
  • APCO
  • Institution
  • APCO

PSAPPublic Safety Answering Point ProfessionalismWho you are inner character what you do ( behavior exhibited and how others perceive you image projected Chain of CommandDefines the relationships between telecommunicators supervisors , and managers Vital ServicesThese primary functions fa...

[Show more]

Preview 2 out of 11  pages

  • October 20, 2024
  • 11
  • 2024/2025
  • Exam (elaborations)
  • Questions & answers
  • APCO
  • APCO
avatar-seller
WorkAce
APCO TEST STUDY GUIDE questions
and answers
PSAP✔✔Public Safety Answering Point


Professionalism✔✔Who you are inner character what you do ( behavior
exhibited and how others perceive you image projected


Chain of Command✔✔Defines the relationships between telecommunicators
supervisors , and managers


Vital Services✔✔These primary functions facilitate communication with the
public , between public safety agencies & support service entities


Most callers aren't trained or skilled in dealing with _______situations , and
may appear to be simply asking questions when an emergency
exists✔✔Emergency


Mutual Aid✔✔Process of supplying supplemental personnel , equipment , or
other resources to an incident to assist agencies that may become
overwhelmed


Mutual Response✔✔Simultaneous dispatch of multiple resources for certain
emergencies


A _____is a guide to thinking while a ______is a guide to action✔✔Policy
Procedure


Communication✔✔Transmission of an idea from one mind to another with
understanding

, 5 components of the communication cycle✔✔Sender , receiver , message ,
medium , feedback


Active Listening✔✔Demonstrating an interest and understanding in what is
being said


4 techniques for active listening✔✔Nonverbal attending , open- ended
questions , paraphrasing and reflecting feelings


Non - Verbal Attending✔✔Physically signaling that you are listening


Open - Ended Questions✔✔Questions that cannot be answered with " yes " or
" no "


4W's✔✔Where , when , what , who ( plus weapons if applicable )


Paraphrasing✔✔A brief rephrasing of information provided by the sender


Paraphrasing also assists you listening for the✔✔Main points


Reflecting Feelings✔✔Repeating in a short declarative statement the emotions
the sender is communicating


Observation✔✔The act of noting and recording facts and events


Inference✔✔Deriving a conclusion based on something known or assumed

The benefits of buying summaries with Stuvia:

Guaranteed quality through customer reviews

Guaranteed quality through customer reviews

Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.

Quick and easy check-out

Quick and easy check-out

You can quickly pay through credit card or Stuvia-credit for the summaries. There is no membership needed.

Focus on what matters

Focus on what matters

Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!

Frequently asked questions

What do I get when I buy this document?

You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.

Satisfaction guarantee: how does it work?

Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.

Who am I buying these notes from?

Stuvia is a marketplace, so you are not buying this document from us, but from seller WorkAce. Stuvia facilitates payment to the seller.

Will I be stuck with a subscription?

No, you only buy these notes for $7.99. You're not tied to anything after your purchase.

Can Stuvia be trusted?

4.6 stars on Google & Trustpilot (+1000 reviews)

62890 documents were sold in the last 30 days

Founded in 2010, the go-to place to buy study notes for 14 years now

Start selling
$7.99
  • (0)
  Add to cart