12/3/2024 11:27AM
OAM330 Exam 1 Questions With Correct
Answers
Organizational Behavior - answer✔a field of study that investigates individual behaviors and
their impact on organizations.
can later be used to improve organization's effectiveness.
Behavior is not _____ - answer✔random.
- people look towards control/certainty
6 decision making biases - answer✔1) anchoring
2) confirmation bias
3) over-confidence
4) availability bias
5) loss aversion
6) escalation of commitment
anchoring - answer✔bias where a piece of information is relied upon/anchored to to make a
decision
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12/3/2024 11:27AM
anchoring examples - answer✔- salaries after a recession
- housing estimates for real-estate agents
- negotiations: first offer becomes the anchor
anchoring solutions - answer✔- awareness
- collecting more estimates
confirmation bias - answer✔a tendency to search for information that confirms one's
preconceptions
"we see what we want to see"
Confirmation bias:
evidence in support of our bias is seen as _____ - answer✔credible
confirmation bias examples - answer✔- WebMD for hypchondriacs
- fortune tellers
- fear with vaccines among antivaxers
confirmation bias defenses/solutions - answer✔- play devil's advocate (the other side)
- ask a third party
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12/3/2024 11:27AM
- ask diagnostic questions instead of confirming questions
overconfidence - answer✔bias created by overconfidence in ones own judgments
overconfidence consequence - answer✔planning fallacy --> people underestimating amount of
time/resources needed
Planning fallacy examples - answer✔- titanic
- financial/housing crisis
- Garrett with any planning
over confidence defenses/solutions: - answer✔- awareness
- seek disconfirming information
- be objective
availability bias - answer✔bias in reasoning where examples easily brought to mind are relied on
to make judgments.
affected by vividness or recency
availability bias consequence - answer✔- misconception of risk
- overestimating our contributions
examples of misconception of risk - answer✔- plane crashes, shark attacks, murders